This is everything you need to know about getting a refund from a bankrupt cruise line.

How to get a refund from a bankrupt cruise line

If a cruise line goes bankrupt while holding a customer’s cash, does the money just go down with the ship? That’s what many customers of Crystal Cruises have been asking since the cruise line went belly up earlier this year.

But the fear of bankruptcy and sudden shutdowns is not limited to this particular cruise line. Throughout the pandemic, our team has received a steady stream of concerned messages from cruise ship passengers. These travelers all have large sums of money tied up in various cruise lines via deposits and future credits.

Nicole Walsh is one of those would-be passengers who has been in a battle to retrieve nearly $4,000 from Crystal Cruises since last winter. The cruise line made repeated promises that her refund was on the way – right up until it announced its bankruptcy.  

Now that Crystal Cruises has ceased to operate and its parent company is bankrupt, her cash is in no-man’s land.

With her travel agent unable to extract the refund from the bankrupt cruise line, Nicole hopes Consumer Rescue can help. 

If you hate your cruise excursion, can you get a refund? This cruiser found our the jolting answer.

Hate your shore excursion? Here’s how a credit card chargeback will just make things worse

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close.