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Fiascos and Fixes
Consumer reporter and ombudsman
Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance.
One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.
Cruise passengers beware: Royal Caribbean will cancel your cruise if you have any unpaid balance after your contract’s due date. That’s true even if the balance you owe is small. One unaware couple learned this costly lesson at the pier when the cruise line blocked their attempt to board Navigator of the Seas.
Not only did the stunned couple miss their much-anticipated cruise to Mexico, but Royal Caribbean kept their $842 deposit, too.
If you arrive in a foreign country without a valid passport in your hand, you’re going back home. That’s guaranteed. But sometimes, that’s not all that happens, unfortunately. Here’s how a simple passport mistake landed one female solo traveler with vacation dreams in a Mexican jail nightmare.
Here’s her story.
Cruise ship passengers beware: It matters how you reserve and pay for your shore excursions. A group of disgruntled cruisers recently learned this expensive lesson after making the mistake of booking an iceberg tour through a fellow passenger.
Here’s a warning about booking third-party cruise excursions and tours.
What happens when an unruly airline passenger refuses to follow the instructions of the cabin crew? This unaware and belligerent United Airlines customer and his family found out on their last flight with the carrier.
And I do mean last.
If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently took his family to a baseball tournament. However, that didn’t stop his vacation rental host from charging the stunned dad a $250 smoking fee.
But the surprises didn’t stop there.
Today Aurora Expeditions’ Vantage Explorations turns one year old. In honor of this milestone, the cruise line is announcing new routes, a new ship, and a $3,000 booking bonus.
Here’s what’s next for Vantage Explorations and Aurora Expeditions.
Many cruise ship passengers aren’t even aware that getting banned forever from their favorite line is possible. I’m here to tell you that cruise lines are more willing than ever to blacklist troublesome customers — permanently.
A Florida couple came home from their last Royal Caribbean cruise with thousands of dollars in unplanned purchases. They say a dangerous scam is operating out of a beauty shop in Nassau, the Bahamas. The couple is hoping that by telling their story, they can prevent other cruise ship passengers from falling prey.
But is this just an extreme case of buyer’s remorse?
Hertz will never ask customers to pay for their car rental with a gift card… but a scammer will. Unawareness of this basic fact led one couple to lose $800 to a devious international scheme.
Is there any way to get that money back?
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© 2024 Consumer Rescue / Michelle Couch-Friedman
