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Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals.
The Travel Troubles category at Consumer Rescue is a collection of real-life stories about travelers who’ve encountered unexpected issues during their adventures. Each tale is dramatic but is a cautionary example, offering valuable lessons and practical advice.
The Travel Troubles section is meant to educate and empower travelers, helping them avoid similar issues and know what to do when things go wrong.
Travelers who encounter a problem they can’t resolve on their own should ask for help from our advocacy team. Our direct mediation service is fast, friendly, and always free!
As devastating storms caused flooding and widespread damage in Maui last March, a Pennsylvania family canceled their beachfront Vrbo reservation. That was a logical decision they assumed would be covered by Vrbo’s extenuating circumstances policy. But the vacation rental’s third-party management company disagreed and refused to provide any refund.
Norse Atlantic Airways customer Joanne Reston joined the airline’s official Facebook group to complain about a missing refund. At least that’s what she thought she was doing. As it turns out that Facebook group had no affiliation with the airline. In fact, it was just a trap set by scammers pretending to be helpful Norse agents.
What happened to Reiss after joining that Facebook group can only be described as a whirlwind of one scam after another.
While boarding a recent United Airlines flight to Mexico, Fred Glatz accidentally handed over his wife’s boarding pass. He says the agent pointed out the mistake but waved him onto the plane without asking for his own pass. As the couple settled into their seats, they had no idea that the unusual oversight would cost them $2,743.
PhD student, Rayhan Rashed, doesn’t have a personal vehicle and he doesn’t have car insurance. So when he recently rented a car for the first time, he wisely purchased Hertz’s Loss Damage Waiver (LDW). As it turns out, he would definitely need it.
He crashed that car on a twisty California road less than 24 hours later, totaling it.
Friends on a celebratory road trip strangely experienced the total mechanical failure of not one, but two Avis rental cars. What caused these mysterious problems and who is ultimately responsible to pay for the engine and transmission damage?
Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad actor — not even me.
How did a $428 Southwest Airlines ticket end up costing an American Airlines customer in distress $4,500? If you guessed a fake airline call center scam is behind this astounding upsell, you would be right.
Ace Rent a Car at the Tampa airport blindsided Carla Lemker with a $1,400 repair bill after her last rental. Sure that she didn’t cause any damage to the vehicle, Lemker asked the company for proof. That’s when things got really weird.
Mid-flight engine troubles on Swiss Air led to a couple’s struggle for a $1,500 premium economy upgrade refund. Can Consumer Rescue help?
If an AI scanner fails to flag pre-existing damage on your rental car, you could be wrongly charged for repairs. But could those same images actually vindicate you in the end? One Sixt customer just discovered that, with a little help from Consumer Rescue, the answer is “Yes.”
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