Welcome to Consumer Rescue
Fiascos and Fixes
Here’s what happens when things go wrong for travelers on the road, in the air, at hotels and vacation rentals. Each cautionary tale ends with solutions and ways you can avoid a similar fiasco.
International travelers beware: Taking your cell phone on vacation can lead to sky-high roaming charges if you’re not careful. This Spectrum customer wishes someone had warned him before his recent business trip to Asia.
Two weeks after Robert Perry’s recent stay at a $54-per-night budget hotel in Thailand, he got an unpleasant surprise. That’s when he discovered that Agoda, his third-party booking agent, had made a mistake and charged him $5,886 instead of $162.
When United Airlines canceled part of Brian Ostenso’s flight to Australia, he responded with a request for a refund. But then, just as swiftly, the airline sent him a $6,824 future flight credit for the missed trip instead.
But Ostenso didn’t want a future flight credit. He wanted a refund for the entire flight that United Airlines canceled.
So what went wrong?
How could American Airlines consider a passenger a no show for a flight it canceled? The answer to that question is, of course, it can’t. Yet that seems to be precisely what happened to Sherri Gleason – and at the worst possible time for the grandmother-to-be.
Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt. Kilimanjaro.
At least, that was the plan. But that isn’t what happened. Swiss Air denied boarding to Berkowitz – she says by mistake. So, instead of flying to Africa, she spent the night in an airport hotel scrambling to find last-minute replacement flights.
Few things are more important in a vacation rental than electricity. But when John Burns and his family arrived at their Parisienne houseboat Vrbo, they found it was missing that crucial element. So why won’t Vrbo refund their payment?
Some of our cases get relegated to the dismissed file simply because of the attitude of the consumer. This Airbnb guest’s story was almost one of them.
Almost.
United Airlines surprised one family after it canceled their flight – an automatic switch to another airline. But the new itinerary on the new carrier didn’t resemble the original, and the passengers didn’t want it. So why did UA make the option of a refund seem impossible?
A Delta Air Lines passenger believed she could fly to China with an expired passport, but was denied boarding. She says Delta made a mistake rejecting her documents and should have allowed her to take the flight to China.
Now she’s hoping for a refund and additional compensation for her troubles.
What’s going on here?
Mary Bradley says she was billed hundreds of dollars extra for a United Airlines Travel Bundle on a self-booked ticket. She doesn’t know what these fees are, but she wants a refund. Can our advocacy team help?