If you don't want to tip on your cruise then you need to let the cruise line know before you leave the ship.

This is what happens if you don’t want to tip on your cruise

What if you don’t want to tip on your cruise? Or maybe you’re not against cruise gratuities but prefer to give on a person-by-person basis. Can the cruise line force you to pay a set amount for the crew’s bonus?

That’s the question Laurie May wants to be answered. She says Oceania recently blindsided her by adding $320 to the cost of her 10-day European cruise. The reason? Automatically added gratuities.

Now she wants our advocacy team to retrieve the crew bonus and put it back in her wallet. But is that something we can do?

What if you sent money to the wrong person by mistake?

What can you do if you sent money to a stranger by mistake?

What if you sent $500 to the wrong person by mistake and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.

Using the money transfer app Zelle for the first time, Asilo made a simple typo entering her friend’s phone number. That error dropped the cash intended for a memorial donation into the wrong person’s bank account. Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.

Now Asilo is hoping that our advocacy team can find a way to get her money back. But that request might just prove to be an impossible task.

Here are six Zelle scams you should know about now!

Here are six Zelle scams that will quickly drain your bank account!

Zelle users, beware: Scammers are aiming their sights right at you. It’s true – the money transfer service has quickly become the preferred method of thieves everywhere looking for instant cash. In fact, I receive daily pleas for help from bewildered victims of these Zelle scams.

Here are six of the latest Zelle scams that you should know about in 2022.

7 Simple ways to get excellent customer service and fix your consumer problem.

7 simple ways to get excellent customer service and fix any problem!

It isn’t just wishful thinking to say that every consumer can get excellent customer service. But it does take some effort and strategy.

During my many years as a consumer advocate, I’ve tackled some of the most shocking customer service failures imaginable. I’ve retrieved hundreds of thousands of dollars from companies for consumers who were on the verge of giving up.

What does United Airlines owe you during a flight delay? This is everything you need to know.

What does United Airlines owe you during a flight delay? (Hint: not $10,000)

What does United Airlines owe you after an extended flight delay? Joseph Baloun took a wild guess during his recent experience. A really wild guess. He calculated that United Airlines owed him $10,000 in future travel credit for an unpleasant 16-hour delay.

But does United Airlines owe him anything at all?

If you’ve ever wondered what you can and can’t expect in compensation after an extended flight delay, then this article is for you.