Zelle mistake spells instant financial disaster, struggling college student Zelles the wrong person

A struggling student made a $2,500 Zelle mistake. Can we fix this?

College student Shlome Goldenberg made a shockingly expensive but not at all uncommon, Zelle mistake recently. While attempting to repay a loan to a friend, he sent $2,500 to a complete stranger by accident. Worse, when he asked Chase Bank to refund the payment, he learned for the first time that voluntary Zelle transactions aren’t reversible. 

A coffee plantation in Bali, growing coffee beans, buying coffee beans, getting scammed at the coffee plantation.

This traveler didn’t buy $4,800 of coffee beans. Or did he?

Simon Khin is a victim of a scam aimed at international travelers. He’s sure of it. While touring a Balinese coffee plantation, he bought two small tins of fresh beans for $48. He didn’t think much about that purchase until several weeks later. That’s when his Capital One statement revealed that the merchant had actually charged his credit card $4,800.

But the worst was yet to come.

Two cats waiting for their food from Walmart but their mother just got banned from shopping there.

Could you get banned from Walmart over two cans of cat food?

Retailers aren’t shy about blacklisting customers who are deemed problematic. Just ask Jennifer Chropkowski. She got banned from Walmart over two cans of cat food that the company repeatedly sent her by mistake.

When Walmart refused to acknowledge its error and remove her from its “No-online-shopping” list, Jennifer asked our team for help. She wanted Walmart to lift her shopping restrictions – and send the two cases of cat food she originally purchased. 

But will the mega-retailer be willing to admit its mistake and remove her from the blacklist?

Home Depot pre-lit Christmas tree replacement. Home Depot saves Christmas. Consumer Advocacy.

Will Home Depot save our family’s Christmas? This pre-lit tree is a dud

Home Depot sold Marcea Cazel a beautiful 7-foot pre-lit Christmas tree with an extended warranty two years ago. The family loved the tree’s realistic look and soft twinkling lights and hoped to enjoy it for years to come. Unfortunately, the tree turned out to be a dud.

Last year, the family spent hours placing sentimental ornaments on their tree and reminiscing about each one. After the decorating was complete, the family gathered around for the big reveal. To their great disappointment, when Marcea flipped the switch, the bottom of the pre-lit tree remained completely dark. Since that time, Marcea has repeatedly asked Home Depot to honor the warranty and replace the tree. But she still has a pre-lit tree that only lights up on top.

Can Robinhood freeze a customer's account and keep their money?

Robinhood froze my account and kept my $3,000 inside! Is this legal?

Robinhood, the online millennial-focused brokerage site, brags that “Investing is simple here.” That sounded great to Bryan Bryan when he was looking for an easy way to invest some cash. So, he followed the onscreen prompts, transferred $2,400 into his Robinhood account and prepared to make his first transaction.

Of course, as is true with any investment, Bryan knew there would be some risk involved. But what actually happened, he never saw coming. That simple investment he hoped to make turned into an instant nightmare. Robinhood accepted his money, immediately froze his account, and refused to explain why.

That was four months ago.

If someone steals money from your PayPal account, how can you get it back?

Someone took money from my PayPal account! How can I get it back?

Someone just took a lot of money from Isaac Benzadon’s PayPal account without his permission — and he wants it back.

Benzadon assumed that PayPal’s alert warning him of the giant unauthorized transaction meant his $1,200 was safe. Unfortunately, he was wrong.

Now he’s banking on our team to retrieve the money someone took from his PayPal account.

Why did PayPal let this hacker make a PayPal Key for this customer?

How did a hacker get into my PayPal account?

A few days before Christmas, Robin Shermon was shocked to learn about the PayPal Key in the most terrible way. That’s when she found that a hacker had created a PayPal Key for her and made a $2,000 purchase using her cash.

Now Shermon hopes that our advocacy team can get her hard-earned money back.