Canada has air passenger protection regulations to know about.

This is how Canada’s Air Passenger Protection Regulations apply to you

Did you know that you can receive monetary compensation if your flight is delayed or canceled in Canada? The skies have recently become friendlier when flying to, from, or within Canada. The reason? The Air Passenger Protection Regulations. 

These regulations apply to all airlines operating into, out of, and through Canada, holding them accountable for flight disruptions. They are designed to soften the financial and mental hardship felt by passengers. The Air Passenger Protection Regulations are similar to the EU261 in the European Union. Here’s what you need to know.

If American Airlines changes your flight schedule, here's how to get a refund. This article explains the flight schedule change policy of American Airlines.

If American Airlines changes your schedule, here’s how to get a refund

Can American Airlines make wild changes to your flight schedule and, if you object, refuse to issue a refund? 

With $8,171 on the line, that’s what Michael Spanel wants to know after his recent experience with American Airlines. 

Now Michael is asking the Consumer Rescue team for help. He wants American Airlines to give his money back, and he’s hoping we can make that happen. 

So what is a passenger really owed when American Airlines changes their flight schedule? Let’s find out.

The ultimate guide to TSA Precheck, Global Entry, and CLEAR. Trusted traveler programs information.

TSA Precheck, Global Entry, and CLEAR: Here’s everything you need to know

Whether a frequent or occasional traveler, you can benefit from expedited services that reduce your wait time at security or customs and immigration. There are three distinctly different programs that complement one another — Global Entry, TSA PreCheck, and CLEAR.

Here’s everything you need to know about these programs so you can decide which is right for you.

SSSS stamp on boarding pass meaning, How do passengers get selected for the SSSS stamp?

Help! What does this SSSS stamp mean on my boarding pass?

SSSS — behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA agents will be treating you to an extra-special and in-depth security screening.

Lucky you! But what does it mean and what can you do to avoid it?

Ultimate guide to taking a cruise, expert cruise guidance, what cruisers need to know about planning a cruise, taking a cruise guide 2023

Taking a cruise in 2023? Here’s how to avoid some common mistakes

With the cruise industry seemingly back in full swing, now is the perfect time to review Consumer Rescue’s ultimate guide to taking a cruise.

Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by following some simple guidelines. Here’s all the information you need to know about taking a cruise before you take your next (or first) maritime adventure.

Lost luggage guide from Consumer Rescue

Lost luggage: What to do before and after an airline loses your bags

According to the Department of Transportation (DOT), mishandled baggage rates increased by 0.21% from January 2019 to January 2022. The percentage of luggage lost or delayed in the first six months of 2022 was .6%. That equates to 1,443,306 bags on domestic flights.

The good news: Lost or delayed luggage comprises a small percentage of the sheer volume of luggage transported from one airport to another.

But if an airline has lost your luggage, it becomes personal. Here’s what you need to know to make the ordeal a little less painful.

Car rentals: Here is everything you need to know about renting a car.

Car rentals: Here’s everything you need to know to protect yourself

Regular readers of Consumer Rescue know that our advocacy team tackles many fiascos involving car rentals. From surprise damage charges to accusations of grand theft auto, we’ve seen it all. A significant proportion of these problems could have been avoided had the traveler taken a few precautionary steps – before driving away with the vehicle.

In an effort to make sure you don’t end up in our case files, here’s everything you need to know about renting a car. 

These NCL passengers pushed their luck when they decided to fly to Alaska on the same day as their cruise began.

Here’s why you should never fly on the same day as your cruise

Maybe you’ve chosen to fly on the same day as your cruise, and things went off without a hitch. But for Marcelino and Julieta Bautista, that’s a gamble they lost.

They redeemed a free Norwegian Cruise Lines “Casinos at Sea” cruise through the Alaskan glaciers. But they pressed their bets too far when they flew into Anchorage on the same day as embarkation. Although their flight arrived as scheduled, something went terribly wrong and the ship left without them.

As a result, that freebie cruise turned out to be no bargain at all. The couple was forced to pay thousands of dollars to catch up with NCL’s Jewel. Bautista says that the cruise line made the mistake that caused the ship to leave without them. He wants reimbursement for all their extra expenses, and he wants our team to help get it.

You can cruise without a passport, but you shouldn't. This is what can happen if you miss your cruise and don't have a passport with you.

This is what happens when you miss your cruise without a passport

Maybe you’ve taken an international cruise without a passport and it was smooth sailing all the way. But you might want to consider Earl Wentzel’s troubling tale before booking your next maritime adventure.

Earl’s case should serve as an eye-opener to anyone considering taking a cruise without a passport. When you cruise with no passport, you’re putting yourself in a precarious position that could cause you to miss your vacation completely — no refund included. Or worse. You could even find yourself stranded in a foreign country.