Have you heard of the EU261? Unfortunately, many airline passengers haven’t. As a result, these unaware travelers miss out on hundreds of dollars in compensation owed to them during a flight delay or cancellation. So what exactly is EU261, and … Read More
Maybe you’ve chosen to fly on the same day as your cruise, and things went off without a hitch. But for Marcelino and Julieta Bautista, that’s a gamble they lost.
They redeemed a free Norwegian Cruise Lines “Casinos at Sea” cruise through the Alaskan glaciers. But they pressed their bets too far when they flew into Anchorage on the same day as embarkation. Although their flight arrived as scheduled, something went terribly wrong and the ship left without them.
As a result, that freebie cruise turned out to be no bargain at all. The couple was forced to pay thousands of dollars to catch up with NCL’s Jewel. Bautista says that the cruise line made the mistake that caused the ship to leave without them. He wants reimbursement for all their extra expenses, and he wants our team to help get it.
Maybe you’ve taken an international cruise without a passport and it was smooth sailing all the way. But you might want to consider Earl Wentzel’s troubling tale before booking your next maritime adventure.
Earl’s case should serve as an eye-opener to anyone considering taking a cruise without a passport. When you cruise with no passport, you’re putting yourself in a precarious position that could cause you to miss your vacation completely — no refund included. Or worse. You could even find yourself stranded in a foreign country.
If a cruise line goes bankrupt while holding a customer’s cash, does the money just go down with the ship? That’s what many customers of Crystal Cruises have been asking since the cruise line went belly up earlier this year.
But the fear of bankruptcy and sudden shutdowns is not limited to this particular cruise line. Throughout the pandemic, our team has received a steady stream of concerned messages from cruise ship passengers. These travelers all have large sums of money tied up in various cruise lines via deposits and future credits.
Nicole Walsh is one of those would-be passengers who has been in a battle to retrieve nearly $4,000 from Crystal Cruises since last winter. The cruise line made repeated promises that her refund was on the way – right up until it announced its bankruptcy.
Now that Crystal Cruises has ceased to operate and its parent company is bankrupt, her cash is in no-man’s land.
With her travel agent unable to extract the refund from the bankrupt cruise line, Nicole hopes Consumer Rescue can help.
Many frustrated consumers file credit card disputes hoping to fast-track refunds from resistant companies. That’s often a mistake they end up regretting as it only digs them into a deeper problem. Petra Murdrock was one of those consumers. Her misunderstanding … Read More
Can you get banned from Facebook forever? The answer is most certainly “yes.”
Jason Birch just found this out the hard way. The social media giant won’t tell him why he’s permanently banished, but Birch thinks he knows where he went wrong. He says he’s learned from his “little” mistake and would like Facebook to lift the ban and accept his apology. And he’s not prepared to take no for an answer.
But is there any way back into the Facebook community after you’ve been banned?
Despite the popular belief to the contrary, in the U.S., you are not owed a free hotel if your flight is delayed and you get stranded overnight on your journey. And that is true no matter what the reason for the delay.
But if a friendly gate agent offers a hotel reimbursement to a passenger in distress, shouldn’t the airline pay the bill?
If American Airlines delays or cancels your flight home from vacation, what does it really owe you?
That’s what Mikayla Shade wants to know after finding herself in this unfortunate situation. She says an American Airlines agent told her that when the airline cancels a flight, the passenger will receive a full refund. Mikayla used that guidance to determine her budget for a new flight home. It wasn’t until American Airlines processed her “full refund” that she discovered she’d relied on incorrect guidance from the agent.
Now Mikayla wants our team to ask American Airlines to provide what its representative promised her.
It isn’t just wishful thinking to say that every consumer can get excellent customer service. But it does take some effort and strategy.
During my many years as a consumer advocate, I’ve tackled some of the most shocking customer service failures imaginable. I’ve retrieved hundreds of thousands of dollars from companies for consumers who were on the verge of giving up.