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Fiascos and Fixes
These cruise fiascos are cautionary tales for anyone who loves to vacation on the high seas. These articles will ensure you avoid these types of mishaps. But if you do find yourself in a situation with a cruise line that you can’t resolve, contact our advocacy team, and we’ll investigate and help you, too!
Lynette Hampton was looking forward to a trip aboard Norwegian Cruise Line’s Viva with her friend Gloria. That is until the two had an irreversible falling out, which caused Hampton to cancel her part of the cruise. Things only got worse between them when NCL mistakenly sent a portion of Hampton’s refund to her newly minted enemy — and she refuses to give it back. Now what?
Would Carnival Cruise Line really ban a nine-year-old child from cruising for the rest of his life? The answer for one family is “absolutely.” Does the punishment fit the crime? You decide.
While jewelry shopping aboard Royal Caribbean’s Allure of the Seas, cruise passenger Robin White purchased a beautiful pair of earrings. The gems were to be shipped directly to her home in time for her wedding day, which was just weeks away.
Unfortunately, that didn’t happen, and White walked down the aisle in an alternative pair of earrings. So what happened to the $1,600 baubles that she bought?
Gabriele Fehr and her husband planned to celebrate their 10th wedding anniversary in the Caribbean aboard Carnival Cruise Line’s Spirit. But in the end, they missed that special Carnival cruise and only their luggage took the $2,402 voyage.
Sherry Ramhit says a Norwegian Cruise Line consultant made a mistake that cost her family over $12,000 — and ruined a dream vacation. She insists the agent assured her that visas were optional for their Alaska cruise aboard NCL’s Encore last August. Unfortunately, they definitely were not optional.
Two mistakes – and one delayed flight – led Tom Watson to arrive at the Miami cruise terminal without his passport. With just minutes to look for the document, time ran out. He and his wife were denied boarding the cruise, and the ship sailed without them.
Watson places the blame on Viking for their missed cruise, and wants a full refund. But who is really responsible here?
This tale highlights the danger of flying on the same day as your cruise is set to begin. Although it may seem convenient to fly into your embarkation city and transfer straight to the ship, even a slight flight delay can have devastating consequences.
Norwegian Cruise Line handled all the details of Caleb and Karyssa Deslich’s honeymoon trip. So when American Airlines canceled their outbound flight, they expected NCL to come to the rescue. That didn’t happen, and the couple almost missed their Caribbean cruise.
Almost.
The Desliches came to their own rescue and spent an additional $700 on a replacement flight. They flew to Miami and arrived just in time to board Norwegian Joy before it set sail.
The couple assumed Norwegian Cruise Line would automatically refund either their canceled flight or the replacement one. But that didn’t happen.
Now Deslich is asking the Consumer Rescue team to intervene and get their money back. He says an NCL agent promised to send the $700 refund and then reneged on the deal.
So what does the cruise line have to say about the missing refund for the canceled flight? The answer will probably surprise you.
There’s something very fishy going on with Eileen Whalen’s lost credit card chargeback against bankrupt tour operator Vantage Travel. It’s unclear who from the out-of-business company is fighting customer chargebacks for cruises it canceled, but someone is.
Whalen was plunged right into the middle of this bizarre mystery last month. That’s when a strange chargeback response allegedly from Vantage Travel caused Capital One to reject her valid credit card dispute.
In that rambling missive, the grammatically and factually challenged anonymous author claimed Vantage Travel hadn’t canceled any cruises in September. To add insult to injury, the letter implied Whalen was misusing the credit card dispute process. In summary, it asked Capital One to return the funds to the bankrupt tour operator.
And that’s what happened.
Kin Wong planned a special Holland America cruise to celebrate his wife’s 61st birthday. Unfortunately, things went awry on Day 1 of the trip when the cruise line delivered the couple’s luggage to the wrong ship. Soon, the Wongs were cruising to Alaska on HAL’s Volendam, but their clothes were sailing on the Sapphire Princess instead.
Despite repeated assurances from Holland America that the cruise line would quickly correct its mistake, it didn’t. In the end, the couple cruised for six days without their clothes.
Now, Wong is asking for Consumer Rescue’s help. He says Holland America ruined the birthday cruise meant to celebrate his wife’s birthday – and he wants compensation. Wong figures Holland America should refund $2,000 to make up for their unpleasant experience.
But what does a cruise line really owe a passenger if it loads their luggage onto the wrong ship?
The answer will likely surprise you.
Could you be denied boarding your cruise even if you have a valid passport? The answer was ‘yes’ for one Carnival Cruise Line passenger who missed her much-anticipated trip recently.
Here’s her unfortunate tale.