If you hate your cruise excursion, can you get a refund? This cruiser found our the jolting answer.

Hate your shore excursion? Don’t expect a credit card dispute to help!

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close.

Carnival Cruise Line, a cruise ship on the horizon

Our Carnival cruise ended with a shocking roaming charge! Can you help?

Cesar Resendiz and his wife thought a Carnival cruise would be the perfect way to celebrate their anniversary. What they didn’t think about was putting their mobile phones in airplane mode during their ten days onboard the ship. That oversight led to a shocking $2,349 roaming charge they discovered only after disembarking from Carnival’s Venezia.  

Norwegian Cruise Line's Viva, NCL refund problem, get passenger's money back

Norwegian Cruise Line sent my refund to my enemy. How can I get it back?

Lynette Hampton was looking forward to a trip aboard Norwegian Cruise Line’s Viva with her friend Gloria. That is until the two had an irreversible falling out, which caused Hampton to cancel her part of the cruise. Things only got worse between them when NCL mistakenly sent a portion of Hampton’s refund to her newly minted enemy — and she refuses to give it back. Now what?

Royal Caribbean cruise ship, Solving cruise ship passenger problems, Cruise fiascos and fixes

Where are the earrings I bought on my Royal Caribbean cruise? Help!

While jewelry shopping aboard Royal Caribbean’s Allure of the Seas, cruise passenger Robin White purchased a beautiful pair of earrings. The gems were to be shipped directly to her home in time for her wedding day, which was just weeks away.

Unfortunately, that didn’t happen, and White walked down the aisle in an alternative pair of earrings. So what happened to the $1,600 baubles that she bought?

cruise mistakes, Flying on same day as cruise and packing passport in luggage, cruise ship sailing away, missed cruise

How two little mistakes can end in tears at the cruise terminal

Two mistakes – and one delayed flight – led Tom Watson to arrive at the Miami cruise terminal without his passport. With just minutes to look for the document, time ran out. He and his wife were denied boarding the cruise, and the ship sailed without them.

Watson places the blame on Viking for their missed cruise, and wants a full refund. But who is really responsible here?

This tale highlights the danger of flying on the same day as your cruise is set to begin. Although it may seem convenient to fly into your embarkation city and transfer straight to the ship, even a slight flight delay can have devastating consequences.

Norwegian Cruise Line Joy, a cruise ship in the Caribbean, NCL cruise ship

Norwegian Cruise Line received a refund for our canceled flight. Is that fair?

Norwegian Cruise Line handled all the details of Caleb and Karyssa Deslich’s honeymoon trip. So when American Airlines canceled their outbound flight, they expected NCL to come to the rescue. That didn’t happen, and the couple almost missed their Caribbean cruise.

Almost.

The Desliches came to their own rescue and spent an additional $700 on a replacement flight. They flew to Miami and arrived just in time to board Norwegian Joy before it set sail. 

The couple assumed Norwegian Cruise Line would automatically refund either their canceled flight or the replacement one. But that didn’t happen.

Now Deslich is asking the Consumer Rescue team to intervene and get their money back. He says an NCL agent promised to send the $700 refund and then reneged on the deal.  

So what does the cruise line have to say about the missing refund for the canceled flight? The answer will probably surprise you.

River cruise ship in Europe, Vantage Travel River Splendor ship.

How did I lose a credit card chargeback against a bankrupt company?

There’s something very fishy going on with Eileen Whalen’s lost credit card chargeback against bankrupt tour operator Vantage Travel. It’s unclear who from the out-of-business company is fighting customer chargebacks for cruises it canceled, but someone is. 

Whalen was plunged right into the middle of this bizarre mystery last month. That’s when a strange chargeback response allegedly from Vantage Travel caused Capital One to reject her valid credit card dispute.

In that rambling missive, the grammatically and factually challenged anonymous author claimed Vantage Travel hadn’t canceled any cruises in September. To add insult to injury, the letter implied Whalen was misusing the credit card dispute process. In summary, it asked Capital One to return the funds to the bankrupt tour operator.

And that’s what happened.