Carnival Cruise Line refused to let me board the ship! Where’s our refund?
Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.
Cruise Fiascos
Cruise Fiascos: Dramatic Tales and Essential Tips
Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount real-life stories of unexpected and often chaotic events that have befallen cruise ship passengers. From being banned from future cruises to dealing with onboard disputes, these cautionary tales are both entertaining and educational. Alongside each story, you’ll find practical tips and guidance to help you avoid similar situations, ensuring your next cruise is smooth sailing. Learn from cruise ship passengers’ experiences and make your cruise adventures trouble-free.
If you have a problem with a cruise line that you can’t resolve, contact the Consumer Rescue advocacy team. We’ll investigate and help you, too! Our assistance is always fast, friendly, and, best of all, free of charge!
Help! My credit card company reversed my $16,544 dispute a year later
Your bank can’t reverse a successful credit card dispute nearly a year after confirming a positive resolution. So why did Nusenda backtrack and surprise this customer with a $16,544 recharge long after his dispute was finalized?
That’s what the Consumer Rescue team aimed to find out after this unusual request for help hit our inbox.
Did Norwegian Cruise Line really ban this guy over his itinerary changes complaint?
Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance.
One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.
Royal Caribbean canceled our cruise at the pier. Why did this happen?
Cruise passengers beware: Royal Caribbean will cancel your cruise if you have any unpaid balance after your contract’s due date. That’s true even if the balance you owe is small. One unaware couple learned this costly lesson at the pier when the cruise line blocked their attempt to board Navigator of the Seas.
Not only did the stunned couple miss their much-anticipated cruise to Mexico, but Royal Caribbean kept their $842 deposit, too.
This cruise ship passenger made a big mistake booking an excursion. Can we help?
Cruise ship passengers beware: It matters how you reserve and pay for your shore excursions. A group of disgruntled cruisers recently learned this expensive lesson after making the mistake of booking an iceberg tour through a fellow passenger.
Here’s a warning about booking third-party cruise excursions and tours.
These cruise ship passengers got banned forever. Could it happen to you?
Many cruise ship passengers aren’t even aware that getting banned forever from their favorite line is possible. I’m here to tell you that cruise lines are more willing than ever to blacklist troublesome customers — permanently.
This cruise ship passenger says he was scammed out of $9,897 in the Bahamas
A Florida couple came home from their last Royal Caribbean cruise with thousands of dollars in unplanned purchases. They say a dangerous scam is operating out of a beauty shop in Nassau, the Bahamas. The couple is hoping that by telling their story, they can prevent other cruise ship passengers from falling prey.
But is this just an extreme case of buyer’s remorse?
Princess Cruises increased the cost of my trip by $10,000. Is this legal?
Princess Cruises recently accidentally published a fare for a 21-day Mediterranean sailing that was too good to be true. Literally. The mistakenly displayed price – caused by human error – rang in at just a fraction of the cruise’s actual cost.
That fat-finger rate was only briefly available on the Princess website, but word spread quickly across the Internet. That alert caused an immediate flutter of unusually high booking activity, and the cruise line noticed. For all of the elated would-be cruise passengers who snagged this dream deal, bad news was on the horizon.
My cruise agent made me buy travel insurance I don’t need. Can you help?
Your cruise agent can’t legally require you to buy the travel insurance product he or she is selling. So why does 82-year-old Marla Caplan say that is precisely what a consultant did after booking her latest cruise?
That’s the question of the day.
Our Carnival cruise missed Greenland. Why won’t this agent refund our excursion?
Hundreds of Carnival Cruise Line passengers were disappointed recently when their ship completely missed Greenland, the main attraction. But that disappointment turned to rage when a quasi-travel agent refused to refund their canceled shore excursions to the island.
Can she really do that?
