Who we are

Consumer Rescue is an organization founded by consumer advocate and reporter, Michelle Couch-Friedman. Its mission is to help travelers and other consumers resolve problems between themselves and the companies they patronize. We do not sell anything — including your data. If you choose to voluntarily submit your personal information to this site to be considered for personalized assistance, your name and information can be used in a published article detailing your experience and our effort to assist you. Additional information is provided to you at the time of your request. 


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you sign up for our newsletter we will collect your email and the name you provide. We will use that information only to send you the Consumer Rescue newsletter. You may unsubscribe at any time. 

Who we share your data with

We do not collect or share data from visitors on our website. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.


If you would like additional information about Consumer Rescue and its privacy policy, you can contact Michelle Couch-Friedman via email or phone at 917-841-0583.

A lifesaver to represent Consumer Rescue helping consumers.

Consumer Rescue

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