Zelle mistake spells instant financial disaster, struggling college student Zelles the wrong person

A struggling student made a $2,500 Zelle mistake. Can we fix this?

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman

College student Shlome Goldenberg made a shockingly expensive but not at all uncommon, Zelle mistake recently. While attempting to repay a loan to a friend, he sent $2,500 to a complete stranger by accident. Worse, when he asked Chase Bank to refund the payment, he learned for the first time that voluntary Zelle transactions aren’t reversible. 

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