A JetBlue flight delay made me miss my connection. Where’s my free hotel?
Consumer reporter and ombudsman
An extended flight delay stranded JetBlue customer Ellen LaPaglia overnight at New York City’s JFK International Airport. Airline employees instructed all the displaced passengers to wait in a long line to receive a free hotel voucher. However, by the time LaPaglia got to the front of that queue no hotel vouchers remained.
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