Is UTOvacation a scam tour operator? This ex-customer says “yes!”
Consumer reporter and ombudsman columnist
UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam. Nearly a year after collecting full payment from the Lius, the company changed the contract and added new fees. The couple maintains that the tour operator pulled this bait and switch without any notification or follow-up. But worse than that deception was what UTOvacation did next – also without informing the couple.
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