United Airlines aircraft, sunset with United Airlines

Help! Fake United Airlines customer service charged me a $1,750 service fee

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman

Christian Forthomme made a critical, but common error while booking a round-trip business-class flight to Paris for his wife. After asking Google for United Airlines customer service, he called the first number that popped up in the search results. Instead of reaching the airline, he dialed right into a scam call center where a fake UA agent was waiting. That fraudster easily booked the ticket and charged the unaware Forthomme a whopping $1,750 service fee for her efforts. 

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