Enterprise Rent a Car lot, rental cars in a row

Enterprise says Mickey Mouse damaged my rental car. Why should I pay?

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman

Like every savvy traveler, Kathy Mason inspected her recent rental car very carefully before driving it off the lot. The vehicle had no visible damage, and she says she returned it in the same condition just two days later. So it was a surprise when Enterprise sent her a $775 repair bill – two months after the rental was over.   But even more surprising than the repair bill was who Enterprise believed was responsible for damaging “things” inside the rental car. In an official incident report, “Mickey Mouse” is named as the alleged suspect. 

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Endless Road Trip, 30-days with teenagers on a road trip, beautiful adventures

A 30 day road trip with 4 teenagers can be fun. Here’s how

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman

I love traditions. One of my favorite family traditions is the annual road trip I take with my two daughters and a couple of their friends every summer. That’s when I load up the minivan with these four teenagers and all their “necessities” to hit the open road looking for adventure (and plenty of Hampton Inn waffles and takeout pizza). I call it the “Endless Road Trip.”

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