Norwegian Cruise Line will ban passengers for aggressive complaints about itinerary changes, NCL Bliss, Cruise ship on the sea

Did Norwegian Cruise Line really ban this guy over his itinerary changes complaint?

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman

Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance. One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.

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