A rental car crash in California, even with LDW, causes big problems for a Hertz customer.

Help! After my rental car crash, Hertz charged me a $1,900 impound fee

Michelle Couch-Friedman

Michelle Couch-Friedman

Chief Fiasco Fixer / Consumer reporter

PhD student, Rayhan Rashed, doesn’t have a personal vehicle and he doesn’t have car insurance. So when he recently rented a car for the first time, he wisely purchased Hertz’s Loss Damage Waiver (LDW). As it turns out, he would definitely need it.  He crashed that car on a twisty California road less than 24 hours later, totaling it.

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