A canceled KLM flight, Ebola fears and $9,188 on the line. Can we help?
Chief Fiasco Fixer / Consumer reporter
When Ebola broke out last May in Uganda, Isador Lieberman immediately canceled his upcoming KLM flight to Entebbe. He says a KLM agent assured him that, under the circumstances, the airline would refund his nonrefundable $9,188 ticket. But two months later, KLM gave Lieberman a new assurance — it only owed him $146 for the flight he canceled.
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