The satellite image of my Airbnb rental is shocking — I want a refund!
Some of our cases get relegated to the dismissed file simply because of the attitude of the consumer. This Airbnb guest’s story was almost one of them.
Almost.
Michelle Couch-Friedman
Consumer reporter and ombudsman columnist
I forgot my ID and missed my $2,402 Carnival cruise! Will I get a refund?
Gabriele Fehr and her husband planned to celebrate their 10th wedding anniversary in the Caribbean aboard Carnival Cruise Line’s Spirit. But in the end, they missed that special Carnival cruise and only their luggage took the $2,402 voyage.
Planning a cruise this year? Here’s how to avoid common mistakes
Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by following some simple guidelines. With wave season just beginning, now is the perfect time to review Consumer Rescue’s ultimate guide to planning a cruise.
Here’s all the information you need to know about planning and taking a cruise.
From despair to victory: How we recovered $93,500 in refunds for Vantage Travel victims
Consumer Rescue had a bonanza of wins for Vantage Travel customers as we sprinted to this year’s finish line. Since early November, our advocacy team has retrieved nearly $100,000 for victims of the Vantage Travel bankruptcy.
Here’s some good consumer news to end 2023.
United Airlines switched us to another airline. Can we get a refund instead?
United Airlines surprised one family after it canceled their flight – an automatic switch to another airline. But the new itinerary on the new carrier didn’t resemble the original, and the passengers didn’t want it. So why did UA make the option of a refund seem impossible?
Delta Air Lines rejected me and my expired passport by mistake, right?
A Delta Air Lines passenger believed she could fly to China with an expired passport, but was denied boarding. She says Delta made a mistake rejecting her documents and should have allowed her to take the flight to China.
Now she’s hoping for a refund and additional compensation for her troubles.
What’s going on here?
What is a United Airlines Travel Bundle? It’s a mystery to this passenger
Mary Bradley says she was billed hundreds of dollars extra for a United Airlines Travel Bundle on a self-booked ticket. She doesn’t know what these fees are, but she wants a refund. Can our advocacy team help?
Norwegian Cruise Line didn’t tell us we needed visas! Who is responsible here?
Sherry Ramhit says a Norwegian Cruise Line consultant made a mistake that cost her family over $12,000 — and ruined a dream vacation. She insists the agent assured her that visas were optional for their Alaska cruise aboard NCL’s Encore last August. Unfortunately, they definitely were not optional.
Mon Dieu! In real life, that cute Airbnb rental is uninhabitable. What now?
Airbnb guests Elizabeth Knox and her husband recently discovered bed bugs aren’t the only pests making accommodations uninhabitable in Paris. Soon after arriving at their cute rental in the City of Lights, they found another family already enjoying the apartment.
United Airlines changed my flight schedule. What am I owed?
United Airlines repeatedly changed Joseph Baloun’s flight to Hawaii so significantly that it bore little resemblance to his original schedule. After he returned home, he wasn’t sure what he was owed for the extended flight delay so he made a wild guess. A really wild guess. He calculated the airline owed him $10,000 for the unpleasant 16-hour delay.
But does United Airlines owe him anything at all?
