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Fiascos and Fixes
Maureen Heller recently received a shocking message from Budget Security about a missing rental car. The letter accused Maureen of failing to return a Nissan Sentra that she had left at the Detroit airport weeks earlier.
But with no receipt to prove she returned it, will Maureen be on the hook for this missing rental car?
Last fall, Russell Wayne’s rental car inexplicably crashed into the ocean in a picturesque seaside town in Spain. Unfortunately, the strange accident totaled the Europcar-owned Audi and plunged Russell into an insurance nightmare with Chase Eclaims.
Now Russell is asking our advocacy team for help in getting his $27,825 insurance claim paid.
Can we do it?
Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.
Now Andrew is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.
Can we help?
Beth Mowery just had the worst car rental experience of her life, and she wants you to know about it.
When you rent a car, you probably assume you’ll only pay for your own rental. But several days after Beth returned her last rental car, she received a nearly $1,000 upcharge. As it turns out, Hertz billed her for someone else’s rental. What followed was a series of careless mistakes that the car rental company refused to acknowledge or correct. And each mistake was more frustrating than the last.
Now Beth hopes our advocacy team can help fix these errors and retrieve her money.
Hertz gave Vincent Iannacci a most unpleasant surprise at the end of his recent car rental: a $400 cleaning fee.
Knowing that he’d returned the vehicle in pristine condition, Vincent assumed Hertz had billed him in error. But when he tried to get the cleaning fee removed, the car rental giant told him there was no mistake. In fact, a company representative explained, employees had snapped photos of cigarette butts smashed into the vehicle’s carpet. As a result, the $400 cleaning fee would stand.
Now outraged, Vincent, a life-long nonsmoker, intends to fully defend himself against this false accusation. He says no one smoked in his rental car, and he refuses to let the cleaning fee stand.
Vincent is hoping our advocacy team can help him fight this battle. But will photos of the offending cigarette make his case impossible to successfully mediate?
If you’re a regular reader of this site, you know travelers can make all types of expensive car rental mistakes. But Rose Hidalgo’s $2,000 error was the first of its kind for our advocacy team. She recently dropped a Thrifty rental car off, as scheduled, at the Oakland International Airport location.
The problem? She returned the rental car to the wrong agency.
Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.
Now Steele is asking our advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have Hertz return her account to good standing.
Can we do it?