CAR RENTAL PROBLEMS

Consumer Rescue often receives requests for help from our readers who have found themselves fighting a car rental agency over expensive problems or mistakes encountered during their rentals.  These stories are their experiences and our advocacy team’s attempts to fix their problem.

This one day car rental turned into a $1,000 fiasco and this Hertz customer wants you to know about her experience. She also hopes our advocacy team can get her money back.

Here it is: the worst car rental experience so far this year!

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Beth Mowery just had the worst car rental experience of her life, and she wants you to know about it.

When you rent a car, you probably assume you’ll only pay for your own rental. But several days after Beth returned her last rental car, she received a nearly $1,000 upcharge. As it turns out, Hertz billed her for someone else’s rental. What followed was a series of careless mistakes that the car rental company refused to acknowledge or correct. And each mistake was more frustrating than the last.

Now Beth hopes our advocacy team can help fix these errors and retrieve her money.

Could you get hit with a false car rental cleaning fee during your next trip? Our files suggest that it's a possibility. Here's what to do if it happens to you.

How to get a $400 cleaning fee on your car rental removed? Like this

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Hertz gave Vincent Iannacci a most unpleasant surprise at the end of his recent car rental: a $400 cleaning fee.

Knowing that he’d returned the vehicle in pristine condition, Vincent assumed Hertz had billed him in error. But when he tried to get the cleaning fee removed, the car rental giant told him there was no mistake. In fact, a company representative explained, employees had snapped photos of cigarette butts smashed into the vehicle’s carpet. As a result, the $400 cleaning fee would stand.

Now outraged, Vincent, a life-long nonsmoker, intends to fully defend himself against this false accusation. He says no one smoked in his rental car, and he refuses to let the cleaning fee stand.

Vincent is hoping our advocacy team can help him fight this battle. But will photos of the offending cigarette make his case impossible to successfully mediate?

This Thrifty car rental customer returned the vehicle to the wrong agency. Will this car rental mistake cost her $2,000?!

What happens when you return your rental car to the wrong company?

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If you’re a regular reader of this site, you know travelers can make all types of expensive car rental mistakes. But Rose Hidalgo’s $2,000 error was the first of its kind for our advocacy team. She recently dropped a Thrifty rental car off, as scheduled, at the Oakland International Airport location. 

The problem? She returned the rental car to the wrong agency.

Why Did Hertz put this customer on the Do Not Rent List?

How can I get off of the Do Not Rent list?! This isn’t my mistake

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Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.

Now Steele is asking our advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have Hertz return her account to good standing.

Can we do it?

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