CONSUMER ADVOCACY

The Consumer Rescue advocacy team resolves problems between consumers and the businesses that they patronize. We do this via direct mediation with companies. These articles are the highlighted tales of our efforts to defend, protect and educate consumers.

If you hate your cruise, don't expect a credit card dispute to fix the situation. Don't leave the cruise early, even if you dislike the trip.

Hate your cruise? This is why you shouldn’t jump ship too soon

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Should you receive a refund if you hate your cruise so much that you get off the ship early? What if you leave the cruise before it even sets sail?

Lori Rutt and her husband maintain that if intolerable conditions push you to leave a cruise ship, a refund is owed. She says only hours after they boarded their first cruise ever, they chose to disembark — never to return.

ANA owes this Expedia customer a $1,296 refund for a flight the airline canceled. He asked Consumer Rescue for help getting it.

ANA canceled my flight two years ago. What happened to my $1,296 refund?

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Over two years ago, All Nippon Airways (ANA) canceled Jurian Yee’s flight to Japan. ANA promised that it would soon send a $1,296 refund through Expedia. But it never did materialize.

Now a frustrated Jurian (via his dad) is asking the Consumer Rescue team for help. He’s hoping we can nudge ANA to send that refund so he can finally take his long-awaited trip to Japan. 

But after so much time, is this a lost cause? Let’s find out. 

This traveler was hit by a hotel billing error during her getaway to Tucson. Now she wants Consumer Rescue to help.

A hotel billing error ends in a lost chargeback. Or will it?

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Linda Ralston has been fighting an expensive hotel billing error for months. Several weeks after her 3-night stay at the Westin La Paloma in Tucson, Arizona, she discovered an extra night’s charge on her credit card. Now her battle seems to have ended in a lost chargeback, with the resort coming out the winner.

But with all the evidence on her side, how did she lose?

If American Airlines changes your flight schedule, here's how to get a refund. This article explains the flight schedule change policy of American Airlines.

If American Airlines changes your schedule, here’s how to get a refund

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Can American Airlines make wild changes to your flight schedule and, if you object, refuse to issue a refund? 

With $8,171 on the line, that’s what Michael Spanel wants to know after his recent experience with American Airlines. 

Now Michael is asking the Consumer Rescue team for help. He wants American Airlines to give his money back, and he’s hoping we can make that happen. 

So what is a passenger really owed when American Airlines changes their flight schedule? Let’s find out.

What to do if American Airlines vouchers expired.

My $7,762 American Airlines flight credit expired! Can I get it back?

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Tom Suminski intended to redeem his stockpile of $7,762 American Airlines flight credit for a Hawaiian vacation. But he says an airline representative gave him faulty redemption instructions that led the vouchers to expire right under his nose.

The entire $7,762.

That put the family’s tropical dreams in jeopardy. Tom hopes we can convince American Airlines to reinstate his flight credit. But is this just a lost cause?