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Fiascos and Fixes
Distraught cruise ship passengers often contact Consumer Rescue and ask our team to mediate their complaints directly with the cruise lines. These news reports cover passenger issues from all of the major and minor cruise lines, including Norwegian Cruise Line (NCL), Royal Caribbean (RCCL), Carnival, and Princess, among others.
A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in recent months. But the story she has to tell is much more sinister than the others. She says these bad guys drugged her and then filmed her thanking them and praising their products.
Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.
Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers. But the World’s Largest Island is suddenly … Read More
Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance.
One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.
Cruise passengers beware: Royal Caribbean will cancel your cruise if you have any unpaid balance after your contract’s due date. That’s true even if the balance you owe is small. One unaware couple learned this costly lesson at the pier when the cruise line blocked their attempt to board Navigator of the Seas.
Not only did the stunned couple miss their much-anticipated cruise to Mexico, but Royal Caribbean kept their $842 deposit, too.
Cruise ship passengers beware: It matters how you reserve and pay for your shore excursions. A group of disgruntled cruisers recently learned this expensive lesson after making the mistake of booking an iceberg tour through a fellow passenger.
Here’s a warning about booking third-party cruise excursions and tours.
Today Aurora Expeditions’ Vantage Explorations turns one year old. In honor of this milestone, the cruise line is announcing new routes, a new ship, and a $3,000 booking bonus.
Here’s what’s next for Vantage Explorations and Aurora Expeditions.
Many cruise ship passengers aren’t even aware that getting banned forever from their favorite line is possible. I’m here to tell you that cruise lines are more willing than ever to blacklist troublesome customers — permanently.
A Florida couple came home from their last Royal Caribbean cruise with thousands of dollars in unplanned purchases. They say a dangerous scam is operating out of a beauty shop in Nassau, the Bahamas. The couple is hoping that by telling their story, they can prevent other cruise ship passengers from falling prey.
But is this just an extreme case of buyer’s remorse?
Hundreds of Carnival Cruise Line passengers were disappointed recently when their ship completely missed Greenland, the main attraction. But that disappointment turned to rage when a quasi-travel agent refused to refund their canceled shore excursions to the island.
Can she really do that?
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