Mai Le says that an in-flight injury on Hawaiian Airlines nearly put an end to her life. Now she’s asking our advocacy team to force the airline to pay her medical bills and other compensation. But the evidence of her near-fatal accident might just be the end of this complaint.
Mai’s tale is an example of what happens when a traveler overshoots the mark with a complaint. We know that often companies will go out of their way to respond to a customer’s valid problem. But the opposite is also true. When a passenger wildly exaggerates the details of an experience, their grievance might just get hit with the delete button.