Welcome to Consumer Rescue
Fiascos and Fixes
Hertz will never ask customers to pay for their car rental with a gift card… but a scammer will. Unawareness of this basic fact led one couple to lose $800 to a devious international scheme.
Is there any way to get that money back?
Hertz customer Aaron Baird made a costly mistake during his last car rental. Because he returned the vehicle to the wrong location, the car rental giant slapped him with a $780 upcharge. Ultimately, in the spirit of positive customer relations, Hertz offered Aaron a goodwill gesture and erased the debt.
Lesson learned, and all was well – or so Aaron thought.
A few weeks after Hertz offered the goodwill gesture, a different department within the company resurrected the invoice. That Hertz team sent Aaron’s account to collections and put him on the Do Not Rent (DNR) list.
Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.
Now Andrew is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.
Can we help?
Beth Mowery just had the worst car rental experience of her life, and she wants you to know about it.
When you rent a car, you probably assume you’ll only pay for your own rental. But several days after Beth returned her last rental car, she received a nearly $1,000 upcharge. As it turns out, Hertz billed her for someone else’s rental. What followed was a series of careless mistakes that the car rental company refused to acknowledge or correct. And each mistake was more frustrating than the last.
Now Beth hopes our advocacy team can help fix these errors and retrieve her money.
Hertz gave Vincent Iannacci a most unpleasant surprise at the end of his recent car rental: a $400 cleaning fee.
Knowing that he’d returned the vehicle in pristine condition, Vincent assumed Hertz had billed him in error. But when he tried to get the cleaning fee removed, the car rental giant told him there was no mistake. In fact, a company representative explained, employees had snapped photos of cigarette butts smashed into the vehicle’s carpet. As a result, the $400 cleaning fee would stand.
Now outraged, Vincent, a life-long nonsmoker, intends to fully defend himself against this false accusation. He says no one smoked in his rental car, and he refuses to let the cleaning fee stand.
Vincent is hoping our advocacy team can help him fight this battle. But will photos of the offending cigarette make his case impossible to successfully mediate?
Do Not Sell/Share My Personal Info
© 2024 Consumer Rescue / Michelle Couch-Friedman
