HERTZ NEWS

Hertz sent a customer to collections after it offered him a goodwill gesture. The car rental began and ended in Seattle, Washington.

Can Hertz give a goodwill gesture and still send you to collections?

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Hertz customer Aaron Baird made a costly mistake during his last car rental. Because he returned the vehicle to the wrong location, the car rental giant slapped him with a $780 upcharge. Ultimately, in the spirit of positive customer relations, Hertz offered Aaron a goodwill gesture and erased the debt.

Lesson learned, and all was well – or so Aaron thought.

A few weeks after Hertz offered the goodwill gesture, a different department within the company resurrected the invoice. That Hertz team sent Aaron’s account to collections and put him on the Do Not Rent (DNR) list.

This car rental mistake was a doozy! Can Hertz charge its customer $951 for returning the car to the wrong location?

Is this really a $951 car rental mistake?!

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Andrew Dupuy made a “little” mistake when he returned his recent car rental in Seattle. He says an innocent oversight caused him to drop the vehicle off at the wrong place. Only after it was too late to fix the problem did he see the shocking price tag of his error.

Now Andrew is asking if he’s really stuck with the $951 penalty the car rental company charged for this mistake.

Can we help?

This one day car rental turned into a $1,000 fiasco and this Hertz customer wants you to know about her experience. She also hopes our advocacy team can get her money back.

Here it is: the worst car rental experience so far this year!

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Beth Mowery just had the worst car rental experience of her life, and she wants you to know about it.

When you rent a car, you probably assume you’ll only pay for your own rental. But several days after Beth returned her last rental car, she received a nearly $1,000 upcharge. As it turns out, Hertz billed her for someone else’s rental. What followed was a series of careless mistakes that the car rental company refused to acknowledge or correct. And each mistake was more frustrating than the last.

Now Beth hopes our advocacy team can help fix these errors and retrieve her money.

Could you get hit with a false car rental cleaning fee during your next trip? Our files suggest that it's a possibility. Here's what to do if it happens to you.

How to get a $400 cleaning fee on your car rental removed? Like this

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Hertz gave Vincent Iannacci a most unpleasant surprise at the end of his recent car rental: a $400 cleaning fee.

Knowing that he’d returned the vehicle in pristine condition, Vincent assumed Hertz had billed him in error. But when he tried to get the cleaning fee removed, the car rental giant told him there was no mistake. In fact, a company representative explained, employees had snapped photos of cigarette butts smashed into the vehicle’s carpet. As a result, the $400 cleaning fee would stand.

Now outraged, Vincent, a life-long nonsmoker, intends to fully defend himself against this false accusation. He says no one smoked in his rental car, and he refuses to let the cleaning fee stand.

Vincent is hoping our advocacy team can help him fight this battle. But will photos of the offending cigarette make his case impossible to successfully mediate?