Norwegian Cruise Line recently gave Evangelia Koumanidis some awful news about her family’s much-anticipated sailing aboard its brand-new ship Prima. In a baffling email, NCL canceled their fully paid $4,657 cruise – citing nonpayment.
Confident that this cancellation was a simple clerical mistake that Norwegian could quickly correct, Koumanidis called the cruise line.
That’s when an NCL agent informed a stunned Koumanidis that there was no mistake. The cruise line had canceled the family’s trip 21 days before departure over an unpaid balance.
But there was worse news on the horizon. That same NCL agent coldly explained that when a passenger’s cruise is canceled over an unpaid balance, no refund is owed.
Now an incredulous Koumanidis is hoping Consumer Rescue can convince the cruise line to reconsider its decision. She’s certain that her cruise was paid in full and that NCL made a $5,000 mistake.
But what is really going on here? (March 24, 2023 Update)