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Fiascos and Fixes
These are the real-life stories of travelers who have encountered dramatic and expensive vacation rental problems or scams and asked our consumer advocacy team for help. From bad hosts to outright scammers and everything in between, we tell the real-life experiences of vacation rental guests and Consumer Rescue’s efforts to fix their problems.
A vacation rental management company in Nashville charged guests $1,000 for damaging a mattress after a one-night stay. Even more frustrating, the agency told the shocked travelers it didn’t need proof that they had caused the damage.
Can our advocacy team come to the rescue of these consumers?
Let’s find out.
The recent LA wildfires temporarily displaced Rahul Kapur’s family and pets from their home. The Kapurs temporarily relocated to an Airbnb rental in nearby Marina Del Rey. They reserved the unit for two weeks and hoped to return home after their stay. But as the fires continued to burn, it became clear that wouldn’t be possible.
They were displaced again when that apartment wasn’t available beyond the original contract. However, the good news came when an Airbnb rental in the same condominium became available. The family migrated to the new unit and settled in.
Kapur and his family are still reeling from what happened next.
What if you were gazing out the window of your Airbnb and found a surveillance camera “gazing” right back at you? That was the startling scene that confronted Susan Scott as she relaxed in bed at her recent Mexican vacation rental.
If you find a pile of trash and other debris at a vacation rental when you arrive, report it immediately. If you don’t, you could easily find yourself stuck with excessive cleaning fees, as Airbnb guest Daniel Altschuler recently did.
If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently took his family to a baseball tournament. However, that didn’t stop his vacation rental host from charging the stunned dad a $250 smoking fee.
But the surprises didn’t stop there.
A perpetually leaking ceiling in an Airbnb rental seems like a problem the host should fix immediately. Unfortunately, that wasn’t the experience of one young mom who paid $5,400 for the privilege of living in a soggy apartment.
Can Consumer Rescue help?
If an Airbnb host asks you not to come through the front door of the vacation rental, you should ask some questions before you show up. This group of friends wishes they had done just that.
Few things are more important in a vacation rental than electricity. But when John Burns and his family arrived at their Parisienne houseboat Vrbo, they found it was missing that crucial element. So why won’t Vrbo refund their payment?
Some of our cases get relegated to the dismissed file simply because of the attitude of the consumer. This Airbnb guest’s story was almost one of them.
Almost.
Airbnb guests Elizabeth Knox and her husband recently discovered bed bugs aren’t the only pests making accommodations uninhabitable in Paris. Soon after arriving at their cute rental in the City of Lights, they found another family already enjoying the apartment.
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© 2025 Consumer Rescue / Michelle Couch-Friedman
