This rental car went missing after it was towed. Now what?

My rental car was towed after an accident — now it’s missing!

Traveling through the mountains of Colorado at dusk during a snowstorm, Annoris Perez suddenly lost control of her rental car. She was shaken but unharmed. The vehicle? Not so lucky. The rental car was towed from the accident scene, and she assumed she was no longer responsible for it.

She was wrong.

Weeks later, when the rental company called asking for its missing vehicle, Annoris found out just how wrong. Now, she needs our team’s help to determine what happened to her rental car after the driver towed it away.

Franchise hotel adds some fake charges to this traveler's bill.

This hotel just hit me with $500 in fake charges. Help!

Could a hotel charge you for fake damage long after you’ve checked out? By the looks of our advocacy team’s files, it seems so.

Imagine this. You’re suffering from a terminal illness and hope to experience some adventures while you’re still able to enjoy them. But then, the COVID pandemic comes along and throws a wrench into your plans. After nearly a year of waiting, things seem to be subsiding, so you take off for a short vacation with your family. Unfortunately, an opportunistic hotel manager has been waiting, too — for unsuspecting guests to hit with hefty fake charges.

What would you do if it happened to you? Give up, or fight back?

If you’re Sherry LaSalle, you choose to fight back — with help from our consumer advocacy team.

expired green card problems, travel nightmare, detained in Mexico

This is how an expired green card created her worst travel nightmare

What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Kanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities rejected her expired green card and Indian passport.

Now Kush wants to know who will pay for this awful travel nightmare.

Hint: He isn’t going to like the answer.

If you’re about to travel internationally, take heed. Customs and immigration agents abroad will not overlook expiration dates on your travel documents, so you shouldn’t either.

This passport mistake caused a travel disaster that cost this family nearly $20,000!

This simple passport mistake ended in a $17,766 travel disaster. Here’s how

Ted Kelly says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.

The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. But when they tried to check in for their business class flight to Italy, a Lufthansa representative quickly explained the facts. Ted’s wife’s passport didn’t have the required 90-days validity from their return date, and the airline denied boarding to the couple.

Hertz sent a customer to collections after it offered him a goodwill gesture. The car rental began and ended in Seattle, Washington.

Can Hertz give a goodwill gesture and still send you to collections?

Hertz customer Aaron Baird made a costly mistake during his last car rental. Because he returned the vehicle to the wrong location, the car rental giant slapped him with a $780 upcharge. Ultimately, in the spirit of positive customer relations, Hertz offered Aaron a goodwill gesture and erased the debt.

Lesson learned, and all was well – or so Aaron thought.

A few weeks after Hertz offered the goodwill gesture, a different department within the company resurrected the invoice. That Hertz team sent Aaron’s account to collections and put him on the Do Not Rent (DNR) list.

What if you hate your vacation rental and leave? Will Airbnb give you a refund? That's what this traveler wants to know.

If you hate your vacation rental, can you leave and get a refund?

Mary Shaw was confident that she had done everything right while planning her trip to Paris. She had carefully selected what she thought was the perfect apartment for her family. But when Mary arrived in the French capital, she hated the Airbnb vacation rental so much that she knew they couldn’t stay. 

Now Mary wants to know how she can get a refund from the unwilling Airbnb host.