Welcome to Consumer Rescue
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Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals.
The Travel Troubles category at Consumer Rescue is a collection of real-life stories about travelers who’ve encountered unexpected issues during their adventures. Each tale is dramatic but is a cautionary example, offering valuable lessons and practical advice.
The Travel Troubles section is meant to educate and empower travelers, helping them avoid similar issues and know what to do when things go wrong.
Travelers who encounter a problem they can’t resolve on their own should ask for help from our advocacy team. Our direct mediation service is fast, friendly, and always free!
Ace Rent a Car at the Tampa airport blindsided Carla Lemker with a $1,400 repair bill after her last rental. Sure that she didn’t cause any damage to the vehicle, Lemker asked the company for proof. That’s when things got really weird.
Mid-flight engine troubles on Swiss Air led to a couple’s struggle for a $1,500 premium economy upgrade refund. Can Consumer Rescue help?
If an AI scanner fails to flag pre-existing damage on your rental car, you could be wrongly charged for repairs. But could those same images actually vindicate you in the end? One Sixt customer just discovered that, with a little help from Consumer Rescue, the answer is “Yes.”
Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly unavailable.
The rental host assured the family not to worry; he’d already moved them to a similar Vrbo nearby. Not only that, he claimed the new apartment was actually a complementary upgrade… it definitely wasn’t.
On their recent Alaskan adventure, a Tennessee couple spent $1,850 on an engraved mammoth tusk to commemorate the trip. But by the time United Parcel Service delivered the delicate artwork to their home, it was smashed. Even worse, UPS quickly denied all responsibility and rejected the insurance claim. Now what?
Ron Samborsky and his family were on their way to Europe to board Norwegian Cruise Line’s Breakaway… until they weren’t. After American Airlines canceled their flight and offered no replacement until the next day, the trip was in serious jeopardy.
Then a scammer stepped in to save the day.
An Airbnb guest planned a trip to Las Vegas. She was not anticipating that her biggest gamble would be on her Airbnb rental. Unfortunately, this thoroughly unsatisfactory illegal Airbnb rental in Sin City was anything but a winner, and now Mary wants a complete refund.
Can we help?
Would a car rental company permanently ban a customer and offer no way back – ever? Joseph H. learned firsthand that when Hertz tells you it will never rent to you again, it means forever.
A shady Airbnb host charged former guests of his Parisian vacation rental $3,500 for a coffee stain. But even more shocking than that outrageous payment request was Airbnb’s response to it.
Despite the host having no evidence of damages to his vacation rental, Airbnb approved his claim.
American Airlines passenger and frequent traveler June Lee recently checked his sturdy aluminum Rimowa bag on a cross-country flight. Although Lee’s much-loved 2-year-old designer suitcase had successfully weathered many trips worldwide, it would not survive this journey.
When American Airlines reunited Lee with the $1,700 Rimowa suitcase at baggage claim in New York, it was severely damaged. In fact, the luggage looked like it had been run over by an aircraft instead of being transported inside one.
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