Welcome to Consumer Rescue
Fiascos and Fixes
These are some of the most popular articles published by Consumer Rescue — covering travel and non-travel-related consumer issues.
Many frustrated consumers file credit card disputes hoping to fast-track refunds from resistant companies. That’s often a mistake they end up regretting as it only digs them into a deeper problem.
Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.
Now Steele is asking our advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have Hertz return her account to good standing.
Can we do it?
Can you get banned from Facebook forever? The answer is most certainly “yes.”
Jason Birch just found this out the hard way. The social media giant won’t tell him why he’s permanently banished, but Birch thinks he knows where he went wrong. He says he’s learned from his “little” mistake and would like Facebook to lift the ban and accept his apology. And he’s not prepared to take no for an answer.
But is there any way back into the Facebook community after you’ve been banned?
It isn’t just wishful thinking to say that every consumer can get excellent customer service. But it does take some effort and strategy.
During my many years as a consumer advocate, I’ve tackled some of the most shocking customer service failures imaginable. I’ve retrieved hundreds of thousands of dollars from companies for consumers who were on the verge of giving up.
Do Not Sell/Share My Personal Info
© 2025 Consumer Rescue / Michelle Couch-Friedman
