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Why Did Hertz put this customer on the Do Not Rent List?

How can I get off of the Do Not Rent list?! This isn’t my mistake

March 22, 2024July 22, 2022 by Michelle Couch-Friedman

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.

Now Steele is asking our advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have Hertz return her account to good standing.

Can we do it?

Can you get banned from Facebook permanently? The answer is yes and this article explains how it can happen.

You can get banned from Facebook — permanently. This is how

February 12, 2024July 21, 2022 by Michelle Couch-Friedman

Can you get banned from Facebook forever? The answer is most certainly “yes.”

Jason Birch just found this out the hard way. The social media giant won’t tell him why he’s permanently banished, but Birch thinks he knows where he went wrong. He says he’s learned from his “little” mistake and would like Facebook to lift the ban and accept his apology. And he’s not prepared to take no for an answer.

But is there any way back into the Facebook community after you’ve been banned?

7 Simple ways to get excellent customer service and fix your consumer problem.

7 simple ways to fix any consumer problem

April 19, 2024July 6, 2022 by Michelle Couch-Friedman

It isn’t just wishful thinking to say that every consumer can get excellent customer service. But it does take some effort and strategy.

During my many years as a consumer advocate, I’ve tackled some of the most shocking customer service failures imaginable. I’ve retrieved hundreds of thousands of dollars from companies for consumers who were on the verge of giving up.