CONSUMER ADVOCACY - Consumer Rescue

An active elderly couple taking a hike to illustrate and article about the Medicare Open Enrollment deadline approaching, Getting Medicare beneficiaries ready for 2026, Abe Wischnia is a registered Medicare counselor for Consumer Rescue

Medicare open enrollment is closing soon. Are you prepared for 2026?

October 31, 2025 by Abe Wischnia

Sometimes fall can seem like it’s open season on Medicare beneficiaries. Insurance companies are after your money by raising costs, reducing benefits, and dropping covered drugs. And, of course, there are crooks who use this period to target you with Medicare scams.

If you’re on Medicare and want or need to watch your budget, pay attention. Now is the time to protect yourself.

Here’s what Medicare beneficiaries need to know to prepare for 2026.

Ace Rent a Car scam at the Tampa airport, car rental scams, rental car repair scams

Ace Rent a Car charged a customer $1,400 for damage it already knew about

October 29, 2025October 28, 2025 by Michelle Couch-Friedman

Ace Rent a Car at the Tampa airport blindsided Carla Lemker with a $1,400 repair bill after her last rental. Sure that she didn’t cause any damage to the vehicle, Lemker asked the company for proof. That’s when things got really weird.

Norwegian Spirit cruise ship, Passenger denied boarding cruise, NCL changes its decision later

Norwegian Cruise Line refused to let me board the ship. Is this legal?

October 21, 2025October 20, 2025 by Michelle Couch-Friedman

Norwegian Cruise Line recently denied boarding to a bewildered passenger in Tokyo — she says, solely because of her nationality. But the next day, NCL reversed course and told the woman she was welcome to join the cruise.

Unfortunately, by then, Norwegian Spirit had sailed and was nearly 500 miles away in Kobe.

SWISS aircraft taking flight, Swiss Air Lines aborted flight, engine troubles, lost upgraded seat

After a Swiss Air mid-flight emergency, we lost our $1,500 upgrade. Help!

October 18, 2025October 14, 2025 by Michelle Couch-Friedman

Mid-flight engine troubles on Swiss Air led to a couple’s struggle for a $1,500 premium economy upgrade refund. Can Consumer Rescue help?

The Publishers Clearing House scam is thriving, here is a real life example of how this call unfolds, a green phone with the word scam stamped across it is the featured image of this article

Publishers Clearing House scams are thriving. Here is the recorded call to prove it

October 16, 2025October 7, 2025 by Michelle Couch-Friedman

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy this year. I know because a friendly, self-proclaimed “man of God” called me last week, claiming to be a representative of PCH. He said he’d soon arrive at my house to deliver my sweepstakes award of “a whopping $5.5 million.”

Aurora Expeditions celebrates Vantage Explorations' 2nd birthday, The Sylvia Earle is one of Aurora's luxury ships, approaching the expedition ship in a kayak

Vantage Explorations turns 2, and Aurora Expeditions has big news!

October 8, 2025October 4, 2025 by Michelle Couch-Friedman

Aurora Expeditions’ subsidiary Vantage Explorations just turned two years old. To celebrate this milestone, the cruise line has big news and a $2,500 booking bonus for cruisers.

Here’s what’s next for Vantage Explorations and Aurora Expeditions.

Travel scams often target cruise passengers, cruisers fall for scams, tourist traps

8 travel scams cruise ship passengers need to watch out for now

October 1, 2025September 30, 2025 by Michelle Couch-Friedman

Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Unfortunately, by then it’s usually too late to do anything – except to tell their stories so others can avoid the same fate.

Here are the eight most common travel scams you should know before your next cruise.

Norwegian Cruise Line passengers miss their cruise, bad weather led to a missed cruise, NCL refund rejection

We missed our Norwegian cruise ship. How do we get our $4,500 refund?

September 30, 2025September 25, 2025 by Michelle Couch-Friedman

Norwegian Cruise Line passengers Shirley Russom and her friend Robert intended to sail to Alaska last May. Unfortunately, the weather had different plans for them. En route to the cruise, severe storms rolled into Denver, Colorado, during what was supposed to be a two-hour layover.

That layover morphed into an unexpected two-day detour, and the friends never made it to Seattle, where Norwegian Encore waited. The ship sailed to Alaska, and the devastated friends flew back home to South Carolina.

Driving through tropical Florida with a Sixt rental car, getting wrongly billed for rental car repairs, Consumer Rescue to the rescue

AI scanner proves Sixt wrongly billed customer $1,428 for car repairs

September 25, 2025September 21, 2025 by Michelle Couch-Friedman

If an AI scanner fails to flag pre-existing damage on your rental car, you could be wrongly charged for repairs. But could those same images actually vindicate you in the end? One Sixt customer just discovered that, with a little help from Consumer Rescue, the answer is “Yes.”

These Vrbo guests were snookered by a vacation rental bait and switch scheme in London, London vacation rental scam

Booked a $12,000 luxury Vrbo vacation rental – ended up in a flophouse. Help!

September 17, 2025September 14, 2025 by Michelle Couch-Friedman

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly unavailable.

The rental host assured the family not to worry; he’d already moved them to a similar Vrbo nearby. Not only that, he claimed the new apartment was actually a complementary upgrade… it definitely wasn’t.

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