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Fiascos and Fixes
Andrea Smith believes United Airlines made a mistake by allowing her to book two identical tickets — or maybe it was an Expedia glitch. She isn’t sure how it happened, but that mistake cost her $915, and she wants a refund.
But could the error actually have originated somewhere closer to home?
Something went terribly wrong with Catherine Duffin’s last Expedia booking. She used the online travel agency to plan her family’s New Year’s getaway to the all-inclusive Xcaret Resort in Mexico. Assuming the cost displayed on her Expedia confirmation would indeed include everything, she received a shock at check-in. That’s when hotel management asked for not only the over $16,000 she expected to pay — but also an additional $8,000.
Trevor Seamon made a devastating passport mistake, and it ruined his family’s dream vacation. In all the preparation for the journey to Italy, he neglected to check the validity of their passports. That error led the Seamons to arrive at the airport with passports expiring within 90 days — invalid for travel. Denied boarding, they missed their eagerly anticipated trip and ended up right back home at the end of the day.
Seamon believes Air France is responsible for this passport mistake, and he wants our team to negotiate a refund. But is the airline responsible for the family’s ruined vacation?