LOST LUGGAGE PROBLEMS

Lufthansa lost all of this passenger's luggage. Will Blue Ribbon Bags pay her claim? Lufthansa lost luggage problems, missing baggage sent abroad, WorldTracer locates lost bags, Blue Ribbon Bags lost luggage protection.

Lufthansa lost all my luggage! Will Blue Ribbon Bags help me?

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Before her recent Lufthansa flight to Hamburg, Kate Griffin purchased a Platinum lost luggage protection plan from Blue Ribbon Bags. That plan provides a $1,500 lump payment if an insured bag goes missing and can’t be located within 96 hours.

So when she landed in Germany but her two suitcases didn’t, Kate figured she was covered. She quickly filed a lost luggage report with Lufthansa and Blue Ribbon Bags and then waited.

Those 96 hours came and went, but Lufthansa failed to locate her lost luggage. So why did Blue Ribbon reject her $3,000 claim for the two missing bags?

Lost luggage guide from Consumer Rescue

Lost luggage: What to do before and after an airline loses your bags

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According to the Department of Transportation (DOT), mishandled baggage rates increased by 0.21% from January 2019 to January 2022. The percentage of luggage lost or delayed in the first six months of 2022 was .6%. That equates to 1,443,306 bags on domestic flights.

The good news: Lost or delayed luggage comprises a small percentage of the sheer volume of luggage transported from one airport to another.

But if an airline has lost your luggage, it becomes personal. Here’s what you need to know to make the ordeal a little less painful.

If you want to file a lost luggage claim with Blue Ribbon Bags, you actually have to report the luggage as missing. Otherwise, how can it be found?

What happened to his lost luggage? Blue Ribbon Bags knows

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Blue Ribbon Bags, a lost luggage tracking service, offers a $1,000 guarantee. If the company fails to find your lost luggage within 96 hours, you get the cash. That deal sounded pretty sweet to Vamsi Kosaraju, especially when his mother-in-law lost her bag on a recent flight.

The family patiently waited out the four days and then requested the $1,000 reward — which Blue Ribbon Bags swiftly rejected. Now Vamsi wants our advocacy team to investigate. So what’s going on here?

This tale is a bit hard to believe. But it points to Vamsi’s inherent misunderstanding of what this lost luggage tracking service can and can’t do. It should go without saying that if you don’t report your bag missing, it can’t be found. However, Vamsi insists that no one explained that basic premise to him. And he says Blue Ribbon Bags owes him $1,000 for the missing bag.