PRINCESS CRUISES NEWS - Consumer Rescue

Princess Cruises, missed cruise, flight delay

We missed our Princess cruise. Did we really just lose $21,000?

August 25, 2025August 25, 2025 by Michelle Couch-Friedman

A Florida couple missed their much-anticipated Princess cruise after a flight delay caused them to miss their connection to Australia. However, that’s not the worst part of this story – not by a long shot. The real shock came when the stunned duo learned the fate of the $21,000 they spent on the 41-day sailing aboard Crown Princess.

According to their travel insurance company, the couple would receive just $1,000 for their missed cruise.

If you hate your cruise excursion, can you get a refund? This cruiser found our the jolting answer.

Hate your cruise excursion? A credit card dispute will only make things worse

March 1, 2025March 1, 2025 by Michelle Couch-Friedman

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close.

Princess Cruises can't let these customers board the ship

My Princess cruise sailed without us because of a tiny passport mistake

February 23, 2025February 22, 2025 by Michelle Couch-Friedman

Don’t make the passport mistake these Princess cruise ship passengers made. You’re in the danger zone if your passport has less than six months left before it expires.

Princess Cruises pricing mistake, Sun Princess wrong pricing for cruise, Princess canceled mistake fare, Cruise lines don't honor obvious fat-finger rates, Cruise pricing errors

Princess Cruises increased the cost of my trip by $10,000. Is this legal?

July 18, 2025July 31, 2024 by Michelle Couch-Friedman

Princess Cruises recently accidentally published a fare for a 21-day Mediterranean sailing that was too good to be true. Literally. The mistakenly displayed price – caused by human error – rang in at just a fraction of the cruise’s actual cost.

That fat-finger rate was only briefly available on the Princess website, but word spread quickly across the Internet. That alert caused an immediate flutter of unusually high booking activity, and the cruise line noticed. For all of the elated would-be cruise passengers who snagged this dream deal, bad news was on the horizon.

Forced travel insurance for Princess Cruise refund, Crown Princess customer problem, Vacations to Go agent forced cruise passenger to buy insurance, refund wanted

My cruise agent made me buy travel insurance I don’t need. Can you help?

October 11, 2024July 24, 2024 by Michelle Couch-Friedman

Your cruise agent can’t legally require you to buy the travel insurance product he or she is selling. So why does 82-year-old Marla Caplan say that is precisely what a consultant did after booking her latest cruise?

That’s the question of the day.

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