Norwegian Cruise Line's newest ship: Prima, a cruise ship on the ocean, Prima, NCL, cruising, sailing.

Did Norwegian Cruise Line really cancel this family’s cruise over a $112 transfer?

Norwegian Cruise Line recently gave Evangelia Koumanidis some awful news about her family’s much-anticipated sailing aboard its brand-new ship Prima. In a baffling email, NCL canceled their fully paid $4,657 cruise – citing nonpayment.

Confident that this cancellation was a simple clerical mistake that Norwegian could quickly correct, Koumanidis called the cruise line. 

That’s when an NCL agent informed a stunned Koumanidis that there was no mistake. The cruise line had canceled the family’s trip 21 days before departure over an unpaid balance. 

But there was worse news on the horizon. That same NCL agent coldly explained that when a passenger’s cruise is canceled over an unpaid balance, no refund is owed. 

Now an incredulous Koumanidis is hoping Consumer Rescue can convince the cruise line to reconsider its decision. She’s certain that her cruise was paid in full and that NCL made a $5,000 mistake.

But what is really going on here? (March 24, 2023 Update)

Why did Norwegian Cruise Line force this couple to stay in their cabin for the entire cruise?

Norwegian Cruise Line made us stay inside our cabin for four days! Is this legal?

Norwegian Cruise Line forced a triple-vaccinated husband and wife to stay inside their cabin without reprieve for four days. And when the ship finally returned to New York, two burly NCL crew members inexplicably continued to prevent the couple’s escape. How is this possible? That’s what the bewildered COVID-negative duo wants to know.

Kelly Cotto and her husband had never taken a cruise before their bizarre experience. But after what they endured aboard Norwegian Cruise Line’s Gem, they likely never will again.

Zelle mistakes, Zelle errors. Sending money to the wrong person by mistake with the Zelle app. Fixing Zelle problems.

What can you do if you sent money to a stranger by mistake?

What if you sent $500 to the wrong person by mistake and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.

Using the money transfer app Zelle for the first time, Asilo made a simple typo entering her friend’s phone number. That error dropped the cash intended for a memorial donation into the wrong person’s bank account. Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.

Now Asilo is hoping that our advocacy team can find a way to get her money back. But that request might just prove to be an impossible task.