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I fell for an internet romance scam. Can anything be done now?

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Michelle Couch-Friedman

Consumer reporter and ombudsman columnist

As she searched for a new job, love suddenly was in the air — or so Karen C. thought. But behind the inappropriate emails she received from her recruiter with carefully typed romantic promises lurked a scammer weaving a web of deceit.

Karen couldn’t believe her luck. She thought she had found a dream job and a romantic partner, but the reality was much, much different.

Internet scammers are laying traps everywhere, including on reputable sites like LinkedIn and Medium, preying on job seekers’ desperation and lonely people looking to make a connection.

Karen checked both of those boxes. 

This cautionary tale is not about falling in love; it’s about falling into the abyss of an internet romance scam.

Here’s her story.

Failing to see the warning signs of an internet romance scam

Karen was hoping to leave her home in the Philippines to start a new life abroad. So when a handsome British Airways recruiter, Jeff W., contacted her through Instagram, she was thrilled. 

Jeff told Karen that he had a fabulous job opportunity for her at British Airways. According to him, BA was looking for new employees and would pay all expenses to fly her to the United Kingdom. She would be perfect for the position. And when Jeff’s emails and texts became flirtatious, she didn’t discourage him. 

Karen began making plans to quit her current job and make the move to England. 

Then Jeff gave her some unexpected news that should have set off alarm bells for Karen.

As I pointed out in my article about job scams, no one should ever have to pay to apply for a job or lay out any cash. If a potential “employer” asks you for money, that’s a warning sign that you’re likely the target of a scam. 

However, Jeff told Karen that to process her application, she would need to send him at least $200. Karen didn’t have that type of money. But Jeff suggested that she borrow it so that she wouldn’t miss out on the opportunity. 

Eventually, Jeff was able to persuade Karen to borrow $200 from a friend. He then gave her wire transfer instructions.

No recruiter should call you "Babe," Red flag is that the recruiter starts calling his client "Babe," This job recruiter is a scam, the internet romance scam should have been easily detected
Wire transfers (and Zelle) are preferred payment methods for an Internet romance scam

Instant success: Scammers love wire transfers and Zelle

Instant money transfer systems like wire transfers and Zelle are fabulous ways for internet scam artists to receive money from their victims. These system allows both sides to remain almost completely anonymous. And once the money is sent, there is no way to reverse the transaction. 

Unfortunately, every month our advocacy team receives pleas for help from trusting consumers who have lost money through some internet scam. And In virtually every case the victim made the payment via Zelle or a wire transfer. 

Take, for instance, the case of Michele Turner, who was recently drawn in by the Mystery Shopper scam. She lost thousands of dollars sending money by wire transfer to a stranger as an assignment for her new job. There never was a job — it was all an elaborate internet scam — and she learned a costly lesson. 

Since Karen isn’t a regular reader of Consumer Rescue, she wasn’t familiar with the dangers of making a wire transfer. She sent the “processing fee” of  $200 to a stranger in Montana — for a job with British Airways.

When she asked Jeff when she would receive some type of confirmation from British Airways, she soon received his text from “Official britishairways.”: 

Fake British Airways, this is a job scam, this is an internet romance scam
This romance internet scam artist knew he had a victim on the hook

Now, Jeff turned up the pressure on Karen. He told her that to get the visa, she would need to send an additional $300 immediately, or the job wouldn’t happen.

The victim receives more romantic talk from the internet scammer, victim thinks she's getting a job and a lover
And then “official britishairways” chimed in that it needed a $510 ‘acceptance’ fee

Karen was afraid of losing this opportunity. She had already told all her friends of her good fortune. And so she chose to believe that Jeff had her best interests at heart. She borrowed more money and sent it to the fake accountant of the fake British Airways — in the United States.

Job is about to expire, red flag of a scammer, urgent message, no romance here
The message from the recruiter had all the red flags of a scam.

A final insult from this romance scammer

At this point, Karen was becoming suspicious of Jeff. His texts had become less frequent and less friendly. And he was unable to give her a specific date for her departure from the Philippines. 

Then she received an email from the “Ceo” of “Official britishairways” asking her for passport photos. That text was followed by a strange text that she had suddenly been approved for a job at the “embassy” in the United States. That was a job for which she hadn’t even applied. That message included a request for money and her own bank details.

An internet romance scam ends in no job and no romance
Suddenly, the scammer switches the job offer and removes the romance.

And finally, Jeff told Karen to complete the last step in her application; she needed to buy 12 iTunes cards. Confused and hopeful that this was the final hurdle to jump for this job, she bought the cards. She scratched the privacy code off the back and sent a photo of them to Willmott. 

Related: This is how a Craigslist thief easily stole this guy’s Target gift cards

Can anyone help this internet scam victim?

We field a lot of requests for help from scam victims here at Consumer Rescue. Unfortunately, most can’t be helped because scammers — not surprisingly — don’t want to negotiate with consumer advocates.


Soon after Karen sent the photo of the backs of all the iTunes cards, she discovered that Jeff had disappeared from Instagram. She was no longer able to reach him through email either. He was gone. And “Official britishairways” stopped responding to her as well.

The awful truth started to become apparent. She wasn’t going to England for a new job or a new relationship. And she turned all of her anger on “Jeff ” who she still believed to be a real person working for British Airways. 

That’s when she reached out to our advocacy team for help.

When Karen sent me her massive paper trail, it was immediately apparent that she had fallen victim to an internet romance scam. However, she wanted me to contact British Airways, report Jeff and get her money back. 

“Can you find out if that Jeff ***** is truly working at British Airways,” she asked. “Please help me. Please. I have no one can else to contact. Maybe he has many victims too — not only me. I just want justice for this.”

Asking the Official British Airways team

Although I knew I couldn’t get justice for Karen, I did contact British Airways to discuss this case. Obviously, there is nothing official about “Jeff ” or the “Official britishairways,” but Karen is right, there are probably other victims of this internet scam. 

I contacted the security team at British Airways on Karen’s behalf. The director confirmed that Jeff **** is not a British Airways employee and the airline does not charge to apply for a job.

This does appear to be an internet scam. We do not charge any sort of application fee for a candidate to apply for a role with us. Under the circumstances, I would advise Karen’s report this matter to the police. I would be happy to discuss this further with her directly.

(British Airways executive team)

Karen has learned a harsh lesson — financially and emotionally. The World Wide Web is filled with good and evil. Unfortunately, many scammers are currently searching the internet for new victims. So it’s vital to remain vigilant and always regard uninvited contact with scrutiny. I’m sorry we can’t help in this case, but I hope Karen’s story can help others avoid the same fate. (Michelle Couch-Friedman, Founder of Consumer Rescue)

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Michelle Couch-Friedman

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She is a journalist, consumer advocate, travel writer, mediator, and former psychotherapist. Michelle is also the travel ombudsman columnist for The Points Guy, contributing author at Fodor's Travel and previously served as the executive director of the nonprofit Elliott Advocacy. During her six years managing that organization, she resolved thousands of cases for troubled travelers and other consumers. You can read hundreds of 5-star reviews Michelle earned during her service to the nonprofit on Great Nonprofits. Michelle is a public speaker, and her expert guidance has been cited in the Washington Post, MarketWatch, Consumer Reports, Travel & Leisure, the Wall Street Journal, Newsweek, Popular Science, CNN, CNBC, Boston Globe, CBS News, National Geographic, Travel Weekly, Reader's Digest and more. You might even catch Michelle on TV reporting on a situation. :) Professionally, Michelle is a member of the Society of American Travel Writers (SATW) and the American Society of Journalists and Authors (asja). Today, she continues to spend as much time as possible fiercely defending consumers and traveling the world. Contact her at Michelle Couch-Friedman or on Linkedin, Twitter or Facebook.
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