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Fiascos and Fixes
Consumer reporter and ombudsman columnist
During a flight across the country, Jetblue forced Samuel Cristol to share his seat. That’s correct. Cristol had a partial seatmate on his flight — a man who did not quite fit in his own space. And, although the guy … Read More
Brak Moczygemba got the shock of her life after a recent one-night stay in a budget hotel. The manager of that Quality Inn accused her of pillow theft… remarkably pricey pillows for such an establishment. To make matters worse, that same manager then informed a stunned Moczygemba that she was permanently banned from the two-star hotel.
If your child is under 24 months old, United Airlines will allow you to fly with the baby on your lap free of charge. But what happens if your offspring celebrates a birthday mid-trip?
For one family, the answer was unbelievably expensive. Here’s their story.
Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.
Your bank can’t reverse a successful credit card dispute nearly a year after confirming a positive resolution. So why did Nusenda backtrack and surprise this customer with a $16,544 recharge long after his dispute was finalized?
That’s what the Consumer Rescue team aimed to find out after this unusual request for help hit our inbox.
Could you get sent to collections over a $1,638 repair bill for a rental car you never drove? It happened to this Hertz customer.
Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers. But the World’s Largest Island is suddenly … Read More
What happens if an airline goes bankrupt in the middle of your vacation and leaves you stranded abroad? Is there anything you can do to get a refund?
Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance.
One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.
Cruise passengers beware: Royal Caribbean will cancel your cruise if you have any unpaid balance after your contract’s due date. That’s true even if the balance you owe is small. One unaware couple learned this costly lesson at the pier when the cruise line blocked their attempt to board Navigator of the Seas.
Not only did the stunned couple miss their much-anticipated cruise to Mexico, but Royal Caribbean kept their $842 deposit, too.
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© 2025 Consumer Rescue / Michelle Couch-Friedman
