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Tales from Consumer Advocacy Land

Tales from Consumer Advocacy Land, Consumer Rescue's weekly newsletter, written by Michelle Couch-Friedman

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Cruise Fiascos

See all Cruise Fiascos

Royal Caribbean passenger says his $16,000 jewelry purchase was a mistake, Utopia of the Seas, Royal Caribbean ship on the sea

I paid $16,000 for a diamond necklace on my Caribbean cruise. Here is its actual value

Norwegian Spirit cruise ship, Passenger denied boarding cruise, NCL changes its decision later

Norwegian Cruise Line refused to let me board the ship. Is this legal?

Travel scams often target cruise passengers, cruisers fall for scams, tourist traps

8 travel scams cruise ship passengers need to watch out for now

Norwegian Cruise Line passengers miss their cruise, bad weather led to a missed cruise, NCL refund rejection

We missed our Norwegian cruise ship. How do we get our $4,500 refund?

Consumer Guides

See all Consumer Guides

Car rental mistakes to avoid in 2026, expert advises travelers, Michelle Couch-Friedman advises travelers

8 expensive car rental mistakes and scams that can wreck your wallet

Summer travel scams, avoid scams this summer, sunset in the summer

Summer travel scams are on the rise. Here’s how to spot and avoid them

Celebrity Cruises denied boarding pregnant passenger, Celebrity Reflection, cruise ship on the ocean, Cruise ship at sunset.

Celebrity Cruises denied boarding to a pregnant would-be cruise passenger. Here’s why

How to get U.K. Electronic Travel Authorization, Avoid scammers, Flying to Great Britain get E.T.A

Flying to Great Britain soon? Here’s how to get your UK ETA without getting scammed

A problematic airline flew this passenger to Paris and then went bankrupt, This is Paris, This passenger got stranded in Paris, Bankrupt airline refund problems

This is how to get a refund from a bankrupt airline

Travel Troubles

See all Travel Troubles

Le Louvre, Tourist scams warning from Michelle Couch-Friedman (ombudsman columnist)

5 terrible tourist scams that could ruin your vacation in 2026

How a $428 Southwest Airlines ticket turned into a $4,500 scam, Southwest Airlines aircraft on the runway

How a $428 Southwest Airlines ticket cost a scam victim $4,500

Ace Rent a Car scam at the Tampa airport, car rental scams, rental car repair scams

Ace Rent a Car charged a customer $1,400 for damage it already knew about

SWISS aircraft taking flight, Swiss Air Lines aborted flight, engine troubles, lost upgraded seat

After a Swiss Air mid-flight emergency, we lost our $1,500 upgrade. Help!

Problematic Products

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Walmart promised refund instead gave a coupon, Walmart missing refund, Walmart help

Walmart promised me a $1,297 refund. Instead, I received a $10 online coupon!

La-Z-Boy recliner problem and fix: Good news from La-Z-Boy

My La-Z-Boy recliner feels like I’m sitting on a $1,900 rock. I need help!

Zelle mistake spells instant financial disaster, struggling college student Zelles the wrong person

A struggling student made a $2,500 Zelle mistake. Can we fix this?

A coffee plantation in Bali, growing coffee beans, buying coffee beans, getting scammed at the coffee plantation.

This traveler didn’t buy $4,800 of coffee beans. Or did he?

News and Alerts

See all News and Alerts

Old-school inheritance scam comes by snail mail,

Surprise! This $11 million inheritance scam comes by snail mail

The Publishers Clearing House scam is thriving, here is a real life example of how this call unfolds, a green phone with the word scam stamped across it is the featured image of this article

Publishers Clearing House scams are thriving. Here is the recorded call to prove it

Aurora Expeditions celebrates Vantage Explorations' 2nd birthday, The Sylvia Earle is one of Aurora's luxury ships, approaching the expedition ship in a kayak

Vantage Explorations turns 2, and Aurora Expeditions has big news!

Fake job scams on LinkedIn target college students, A college student thought she was buying part-time work supplies, Scammed via Zelle

A LinkedIn fake job scam cost this college student $9,000. What now?

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