A U.S. passport on top of a white and brown world map

Need a new passport fast? This is how to do it

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman columnist

Imagine your entire family is excitedly packing for your first international adventure since the beginning of the pandemic. You’ll soon be on your way to the Caribbean to relax and enjoy some sun and tropical drinks.  Or will you?  The traveler in this tale neglected to look at his passport’s expiration date until a few nights before his family’s trip. That’s when he was shocked to discover the document had expired – two years ago! But no worries, he thought. Consumer Rescue could surely help him. Why was this guy so confident about that, you might ask. Well, that’s the embarrassing part of this story.

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Carnival Cruise Line's Dream, cruise ship at sunset, Carnival Dream

Cruise ship passengers beware: No, you don’t have an Enhanced ID!

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman columnist

Carnival Cruise Line passengers John Harrison and his family of eleven recently learned a harsh lesson about Enhanced ID. They showed up at the cruise port in Galveston, Texas, expecting to quickly “get to the fun.” But the fun never happened for Harrison and his elderly parents. They were denied boarding Carnival Dream after presenting what they presumed to be EDLs. Carnival employees told the surprised would-be passengers that their driver’s licenses were insufficient to take the cruise. The stunned trio was soon left behind as Dream sailed away with their other eight passport-carrying family members on board.

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