UPS insured a mammoth tusk and then rejected the $1,850 insurance claim.

UPS smashed my artwork and won’t pay the $1,850 insurance claim!

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman columnist

On their recent Alaskan adventure, a Tennessee couple spent $1,850 on an engraved mammoth tusk to commemorate the trip. But by the time United Parcel Service delivered the delicate artwork to their home, it was smashed. Even worse, UPS quickly denied all responsibility and rejected the insurance claim. Now what?

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