I’m being charged $1,979 for rental car repairs, but someone else wrecked the vehicle!
Consumer reporter and ombudsman columnist
A steady stream of complaints from consumers charged for rental car repairs flows into the Consumer Rescue helpline each week. Most of these rental car customers are sure someone else caused the damage they’re being asked to pay for. Unfortunately, many of the bewildered travelers have no proof to support their assertion. Then there’s Avis customer Emma B. Emma’s was one of the strangest car rental complaints I’ve ever received. Given that I’ve investigated thousands of unusual cases during my decade of work in Consumer Advocacy Land, that speaks volumes.
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