Norwegian Cruise Line's Viva, NCL refund problem, get passenger's money back

Norwegian Cruise Line sent my refund to my enemy. How can I get it back?

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman

Lynette Hampton was looking forward to a trip aboard Norwegian Cruise Line’s Viva with her friend Gloria. That is until the two had an irreversible falling out, which caused Hampton to cancel her part of the cruise. Things only got worse between them when NCL mistakenly sent a portion of Hampton’s refund to her newly minted enemy — and she refuses to give it back. Now what?

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