How a $428 Southwest Airlines ticket turned into a $4,500 scam, Southwest Airlines aircraft on the runway

How a $428 Southwest Airlines ticket cost a scam victim $4,500

Michelle Couch-Friedman

Michelle Couch-Friedman

Consumer reporter and ombudsman columnist

How did a $428 Southwest Airlines ticket end up costing an American Airlines customer in distress $4,500? If you guessed a fake airline call center scam is behind this astounding upsell, you would be right.

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