Our Carnival cruise missed Greenland. Why won’t this agent refund our excursion?
Chief Fiasco Fixer / Consumer reporter
Hundreds of Carnival Cruise Line passengers were disappointed recently when their ship completely missed Greenland, the main attraction. But that disappointment turned to rage when a quasi-travel agent refused to refund their canceled shore excursions to the island. Can she really do that?
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How to write an effective complaint letter (free template and samples)
Chief Fiasco Fixer / Consumer reporter
As a consumer advocate who has reviewed, investigated and resolved thousands of problems during the past decade, I know there is a right way — and a wrong way — to write an effective complaint letter. The most effective way to get the outcome you’re hoping for is to keep your message cordial, concise and clear. To help you do that on your next problem-solving mission, I’ve created a free letter-writing template for you — and some sample letters so you can see this methodology in action. You’re welcome. 😉
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