Walmart promised me a $1,297 refund. Instead, I received a $10 online coupon!
Consumer reporter and ombudsman columnist
After sending Ronald Brown a broken television, Walmart promised him a full refund as soon as he returned it. But months later, the retail giant adjusted its offer in a way Brown never expected. Instead of $1,297 cash, Walmart sent him a $10 online coupon and called it even.
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