A family says extenuating circumstances forced them to cancel their $3,800 Vrbo in Maui. This investigation by Consumer Rescue involves a hunt for their refund.

Extenuating circumstances forced my family to cancel our Vrbo. So where’s our $3,497 refund

Michelle Couch-Friedman

Michelle Couch-Friedman

Chief Fiasco Fixer / Consumer reporter

As devastating storms caused flooding and widespread damage in Maui last March, a Pennsylvania family canceled their beachfront Vrbo reservation. That was a logical decision they assumed would be covered by Vrbo’s extenuating circumstances policy. But the vacation rental’s third-party management company disagreed and refused to provide any refund. 

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