These cruise ship passengers were denied boarding after Costco Travel gave them incorrect visa information.

Costco Travel told us we didn’t need visas. That advice cost us $13,000 and our dream cruise

Michelle Couch-Friedman

Michelle Couch-Friedman

Chief Fiasco Fixer / Consumer reporter

A Canadian couple say Costco Travel told them that they did not need visas to take a cruise to Brazil. But when they arrived at the pier in Buenos Aires on embarkation day, Celebrity crew members said otherwise. As a result the stunned husband and wife were denied boarding the cruise and left stranded in Argentina. These would-be passengers say the disastrous travel fiasco cost them over $13,000 — no cruise included.

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