Help! After my rental car crash, Hertz charged me a $1,900 impound fee
Chief Fiasco Fixer / Consumer reporter
PhD student, Rayhan Rashed, doesn’t have a personal vehicle and he doesn’t have car insurance. So when he recently rented a car for the first time, he wisely purchased Hertz’s Loss Damage Waiver (LDW). As it turns out, he would definitely need it. He crashed that car on a twisty California road less than 24 hours later, totaling it. The good news was that Rashed and his wife, who was traveling with him, were unhurt in the one-vehicle accident. The bad news is that since that time, Hertz has been demanding Rashed pay a $1,900 impound fee. The car rental giant says that charge resulted from a police investigation and so it isn’t covered by LDW. Now Rashed is hoping Consumer Rescue can help. He’s certain that the Hertz agent sold the pricey LDW to him as “full coverage.” But he has something even more compelling to share. He doesn’t believe the rental car was ever impounded. Rashed suspects that Hertz just neglected to promptly go get the damaged vehicle and wants him to pay the price. So what’s really going on here? That’s what I aimed to find out.
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