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Norwegian Cruise Line denied boarding, missing visas, no cruise refund, NCL mistake

Norwegian Cruise Line didn’t tell us we needed visas! Who is responsible here?

August 21, 2025December 11, 2023 by Michelle Couch-Friedman

Sherry Ramhit says a Norwegian Cruise Line consultant made a mistake that cost her family over $12,000 — and ruined a dream vacation. She insists the agent assured her that visas were optional for their Alaska cruise aboard NCL’s Encore last August. Unfortunately, they definitely were not optional.

Norwegian Cruise Line's Encore sailing through Alaska, mountains, ship, sunset, ocean

We upgraded our cabin to celebrate! Why did NCL cancel our $3,737 Alaskan cruise?

October 20, 2025May 19, 2023 by Michelle Couch-Friedman

Did Norwegian Cruise Line really cancel a couple’s Alaskan cruise after first confirming a cabin upgrade to celebrate their anniversary? The answer to that question is “Yes.” Here’s their terrible tale.

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Cruise Fiascos

See all Cruise Fiascos

Travel agent arrested, Tavia Thomas gave her clients fake cruise documents, no reservation on Symphony of the Seas

Travel agent arrested, charged with stealing $35,000 from cruise ship passengers

Cruise passenger mistakes to avoid in 2026, mild to extreme cruiser mistakes

8 cruise ship passenger mistakes ranked from mild to extreme in 2026

Royal Caribbean passenger says his $16,000 jewelry purchase was a mistake, Utopia of the Seas, Royal Caribbean ship on the sea

I paid $16,000 for a diamond necklace on my Caribbean cruise. Here is its actual value

Norwegian Spirit cruise ship, Passenger denied boarding cruise, NCL changes its decision later

Norwegian Cruise Line refused to let me board the ship. Is this legal?

Consumer Guides

See all Consumer Guides

A consumer advocate's comprehensive guide to American Airlines travel credit, AA aircraft at the airport, original photo by Michelle Couch-Friedman

American Airlines travel credit: How to use it before you lose it

Car rental mistakes to avoid in 2026, expert advises travelers, Michelle Couch-Friedman advises travelers

8 expensive car rental mistakes and scams that can wreck your wallet

Summer travel scams, avoid scams this summer, sunset in the summer

Summer travel scams are on the rise. Here’s how to spot and avoid them

Celebrity Cruises denied boarding pregnant passenger, Celebrity Reflection, cruise ship on the ocean, Cruise ship at sunset.

Celebrity Cruises denied boarding to a pregnant would-be cruise passenger. Here’s why

How to get U.K. Electronic Travel Authorization, Avoid scammers, Flying to Great Britain get E.T.A

Flying to Great Britain soon? Here’s how to get your UK ETA without getting scammed

Travel Troubles

See all Travel Troubles

An original photograph by the author, Michelle Couch-Friedman, digitally enhanced to depict the isolated Mississippi gas station where the rental car failure occurred.

Help! Avis billed us $8,090 after our rental car died at a gas station

Le Louvre, Tourist scams warning from Michelle Couch-Friedman (ombudsman columnist)

5 terrible tourist scams that could ruin your vacation in 2026

How a $428 Southwest Airlines ticket turned into a $4,500 scam, Southwest Airlines aircraft on the runway

How a $428 Southwest Airlines ticket cost a scam victim $4,500

Ace Rent a Car scam at the Tampa airport, car rental scams, rental car repair scams

Ace Rent a Car charged a customer $1,400 for damage it already knew about

Problematic Products

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A $1000 unauthorized PayPal transaction, scammers convinced PayPal the charge was authorized

Help! A scammer drained $1,010 from my PayPal account

Amazon gift cards, no value on these gift cards, stolen Amazon gift cards

My Amazon gift cards are worthless! What’s going on?

Walmart promised refund instead gave a coupon, Walmart missing refund, Walmart help

Walmart promised me a $1,297 refund. Instead, I received a $10 online coupon!

La-Z-Boy recliner problem and fix: Good news from La-Z-Boy

My La-Z-Boy recliner feels like I’m sitting on a $1,900 rock. I need help!

News and Alerts

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Old-school inheritance scam comes by snail mail,

Surprise! This $11 million inheritance scam comes by snail mail

The Publishers Clearing House scam is thriving, here is a real life example of how this call unfolds, a green phone with the word scam stamped across it is the featured image of this article

Publishers Clearing House scams are thriving. Here is the recorded call to prove it

Aurora Expeditions celebrates Vantage Explorations' 2nd birthday, The Sylvia Earle is one of Aurora's luxury ships, approaching the expedition ship in a kayak

Vantage Explorations turns 2, and Aurora Expeditions has big news!

Fake job scams on LinkedIn target college students, A college student thought she was buying part-time work supplies, Scammed via Zelle

A LinkedIn fake job scam cost this college student $9,000. What now?

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