Welcome to Consumer Rescue
Fiascos and Fixes
Michelle Couch-Friedman is an author and consumer advocate. She is the founder of Consumer Rescue. Michelle has successfully mediated thousands of problems for troubled travelers and other consumers during her career as an advocate.
An extended flight delay stranded JetBlue customer Ellen LaPaglia overnight at New York City’s JFK International Airport. Airline employees instructed all the displaced passengers to wait in a long line to receive a free hotel voucher.Â
However, by the time LaPaglia got to the front of that queue no hotel vouchers remained.
During a flight across the country, Jetblue forced Samuel Cristol to share his seat. That’s correct. Cristol had a partial seatmate on his flight — a man who did not quite fit in his own space. And, although the guy … Read More
Brak Moczygemba got the shock of her life after a recent one-night stay in a budget hotel. The manager of that Quality Inn accused her of pillow theft… remarkably pricey pillows for such an establishment. To make matters worse, that same manager then informed a stunned Moczygemba that she was permanently banned from the two-star hotel.Â
If your child is under 24 months old, United Airlines will allow you to fly with the baby on your lap free of charge. But what happens if your offspring celebrates a birthday mid-trip?Â
For one family, the answer was unbelievably expensive. Here’s their story.
Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.Â
Your bank can’t reverse a successful credit card dispute nearly a year after confirming a positive resolution. So why did Nusenda backtrack and surprise this customer with a $16,544 recharge long after his dispute was finalized?
That’s what the Consumer Rescue team aimed to find out after this unusual request for help hit our inbox.
Could you get sent to collections over a $1,638 repair bill for a rental car you never drove? It happened to this Hertz customer.Â
Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers. But the World’s Largest Island is suddenly … Read More
What happens if an airline goes bankrupt in the middle of your vacation and leaves you stranded abroad? Is there anything you can do to get a refund?
Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance.
One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.
Do Not Sell/Share My Personal Info
© 2025 Consumer Rescue / Michelle Couch-Friedman
