WARNINGS FOR ZELLE USERS

Because our consumer advocacy team receives so many pleas for help from bewildered Zelle users, Consumer Rescue publishes a series of educational and cautionary articles about this cash app that serve as warnings to our readers.  No one should add the Zelle app to their phone until they fully understand the terms and conditions of use. Here are the tales of consumers who wished they had been warned sooner.

Zelle scams often start with a phone call, This is an iphone on a tablet.

Zelle scams are on the rise. Could you fall for this one?

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All types of Zelle scams are reported to the Consumer Rescue advocacy team every week. Blindsided victims reach out to us, minutes too late – after they’ve sent their cash to cunning thieves through the instant money transfer app. 

And although Zelle scams are a common theme with consumers who fill out our help form, it’s rare to hear from the thieves themselves. In fact, it’s unheard of. 

That is, until this week. That’s when a criminal called me posing as a Bank of America executive. He tried his best to scam me into using Zelle to fix a problem he said the bank had detected.

What should a consumer do if a stranger drops money into their bank account via Zelle and then demands it back?

An angry stranger sent me a Zelle payment by surprise! Is this a scam?

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What’s the safest thing to do if you receive an unexpected Zelle payment and then an angry stranger asks you to send it back?

That’s something Erin Scheithe wants to know. She recently received a surprising text that an unknown person had made a $925 Zelle payment to her. Soon after that, a panicked woman emailed pleading for the return of the misguided funds. But when Erin asked her bank for guidance, things really started going wrong.

Erin’s frustrating tale is one you’ll want to read if you have a cash app like Zelle or Venmo installed on your phone. Although these services can be a great way to send money to friends and family, they’re also a great way to lose a ton of cash. Here’s what you need to know to help you decide if a money transfer app is right for you.

Consumer alert about the fake job scam on LinkedIn, Zelle job scam, scammers lurking on LinkedIn offering jobs that don't exist.

How a fake job scam on LinkedIn cost a college student $9,000

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Could you fall for a fake job scam?

If you’re like Sam Erin, you probably answered “no!” She’s a college-educated young adult who was sure she knew how to spot a con game. That is until a phony employment crime ring preyed on her naivety and stole nearly $9,000 from her.

Now, after draining her bank account, the scammers have vanished, leaving Erin jobless and cashless. She’s hoping our advocacy team can help. But how?

If a stranger sends you money, should you keep it? This Zelle user wishes he had.

Surprise! A stranger just sent money to you through Zelle. Now what?

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If a stranger sends you money by mistake, do you have any obligation to give it back? If so, how do you do it without exposing yourself to a scam? And if you transfer money to the wrong person using Zelle, is there any possible way to fix your mistake?

These are not uncommon dilemmas faced by users of cash apps like Zelle and Venmo in 2022. Along with the increasing popularity and convenience of instant money transfer services came a dramatic rise in pricey user errors. Unfortunately, our attempts to investigate and resolve many of these cases have exposed some disturbing flaws in the programs.

Minh Tran is just one of the many desperate Zelle users who’ve recently asked our team for help. In his case, a stranger’s mistake set off a frustrating and confusing chain of events that almost cost him $360.

Zelle mistakes, Zelle errors. Sending money to the wrong person by mistake with the Zelle app. Fixing Zelle problems.

What can you do if you sent money to a stranger by mistake?

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What if you sent $500 to the wrong person by mistake and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.

Using the money transfer app Zelle for the first time, Asilo made a simple typo entering her friend’s phone number. That error dropped the cash intended for a memorial donation into the wrong person’s bank account. Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.

Now Asilo is hoping that our advocacy team can find a way to get her money back. But that request might just prove to be an impossible task.

Here are six Zelle scams you should know about now!

Here are six Zelle scams that will quickly drain your bank account!

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Zelle users, beware: Scammers are aiming their sights right at you. It’s true – the money transfer service has quickly become the preferred method of thieves everywhere looking for instant cash. In fact, I receive daily pleas for help from bewildered victims of these Zelle scams.

Here are six of the latest Zelle scams that you should know about in 2022.

Don't fall for this vacation rental scam -- never use Zelle to pay.

How to easily lose $500 to a vacation rental scam? Pay with Zelle

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Falling for a vacation rental scam surely is not at the top of your list of things to do this summer. It certainly wasn’t in Don Boyk’s plans. But that’s exactly what happened when a thief disguised as a Vrbo host persuaded him to send a $500 deposit via Zelle.

His cash was soon in the hands of the scammer and Vrbo informed him the listing was fraudulent. 

Now Don hopes we can find a way to save him from this vacation rental scam and retrieve his money.

But if a consumer uses Zelle to send cash to a stranger, is there any way to get it back?