These Vrbo guests were snookered by a vacation rental bait and switch scheme in London, London vacation rental scam

Booked a $12,000 luxury Vrbo vacation rental – ended up in a flophouse. Help!

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly unavailable. 

The rental host assured the family not to worry; he’d already moved them to a similar Vrbo nearby. Not only that, he claimed the new apartment was actually a complementary upgrade… it definitely wasn’t.

American Airlines aircraft, damaged bag, AA plane ran over luggage

American Airlines destroyed my $1,700 bag. What does AA owe me?

American Airlines passenger and frequent traveler June Lee recently checked his sturdy aluminum suitcase on a cross-country flight. Although Lee’s much-loved 2-year-old designer bag had successfully weathered many trips worldwide, it would not survive this journey.

When American Airlines reunited Lee with the $1,700 suitcase at baggage claim in New York, it was destroyed. In fact, the luggage looked like it had been run over by an aircraft instead of transported inside one.

Getting charged for rental car repairs, getting hit with false damage charges

I’m being charged $1,979 for rental car repairs, but someone else wrecked the vehicle!

A steady stream of complaints from consumers charged for rental car repairs flows into the Consumer Rescue helpline each week. Most of these rental car customers are sure someone else caused the damage they’re being asked to pay for. Unfortunately, many of the bewildered travelers have no proof to support their assertion. 

Then there’s Avis customer Emma B.

Emma’s was one of the strangest car rental complaints I’ve ever received. Given that I’ve investigated thousands of unusual cases during my decade of work in Consumer Advocacy Land, that speaks volumes.