Can a tour guide cancel your trip and refuse your refund request, too?
What would you do if a belligerent tour guide canceled your trip and then refused to refund your deposit? It happened to this photographer. Here’s her frustrating story.
Travel Troubles
Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals.
The Travel Troubles category at Consumer Rescue is a collection of real-life stories about travelers who’ve encountered unexpected issues during their adventures. Each tale is dramatic but is a cautionary example, offering valuable lessons and practical advice.
The Travel Troubles section is meant to educate and empower travelers, helping them avoid similar issues and know what to do when things go wrong.
Travelers who encounter a problem they can’t resolve on their own should ask for help from our advocacy team. Our direct mediation service is fast, friendly, and always free!
Help! Hampton Inn accused me of damaging the mattress in my hotel room
What would you do if a hotel accused you of causing damage to your room’s mattress in the most embarrassing way?
Help! I’m stuck in a $6,079 international roaming charge disaster
International travelers beware: Taking your cell phone on vacation can lead to sky-high roaming charges if you’re not careful. This Spectrum customer wishes someone had warned him before his recent business trip to Asia.
Agoda charged me $5,886 for three nights in a budget hotel. Help!
Two weeks after Robert Perry’s recent stay at a $54-per-night budget hotel in Thailand, he got an unpleasant surprise. That’s when he discovered that Agoda, his third-party booking agent, had made a mistake and charged him $5,886 instead of $162.
Can United Airlines really refuse to refund my canceled flight?
When United Airlines canceled part of Brian Ostenso’s flight to Australia, he responded with a request for a refund. But then, just as swiftly, the airline sent him a $6,824 future flight credit for the missed trip instead.
But Ostenso didn’t want a future flight credit. He wanted a refund for the entire flight that United Airlines canceled.
So what went wrong?
Why did American Airlines call me a no-show for a flight it canceled?
How could American Airlines consider a passenger a no show for a flight it canceled? The answer to that question is, of course, it can’t. Yet that seems to be precisely what happened to Sherri Gleason – and at the worst possible time for the grandmother-to-be.
Swiss Air denied boarding to me by mistake. Who will pay for this?
Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt. Kilimanjaro.
At least, that was the plan. But that isn’t what happened. Swiss Air denied boarding to Berkowitz – she says by mistake. So, instead of flying to Africa, she spent the night in an airport hotel scrambling to find last-minute replacement flights.
Help! My vacation rental doesn’t have electricity. Shouldn’t I get a refund?
Few things are more important in a vacation rental than electricity. But when John Burns and his family arrived at their Parisienne houseboat Vrbo, they found it was missing that crucial element. So why won’t Vrbo refund their payment?
The satellite image of my Airbnb rental is shocking — I want a refund!
Some of our cases get relegated to the dismissed file simply because of the attitude of the consumer. This Airbnb guest’s story was almost one of them.
Almost.
United Airlines switched us to another airline. Can we get a refund instead?
United Airlines surprised one family after it canceled their flight – an automatic switch to another airline. But the new itinerary on the new carrier didn’t resemble the original, and the passengers didn’t want it. So why did UA make the option of a refund seem impossible?
