Never get in the TSA PreCheck line unless you’re approved. Here’s why
It goes without saying that travelers should not get in the TSA PreCheck line unless they’ve been approved for the program. Or does it?
Michelle Couch-Friedman
Consumer reporter and ombudsman columnist
Marriott threw our stored luggage in the garbage! Who owes us $5,000?
When Marriott takes over The Stamford Hotel in Auckland, New Zealand, employees discover and throw away some seemingly abandoned luggage. (Surprise! It wasn’t.)
Two weeks later, the owner of those bags turns up at the Marriott looking for her now discarded belongings. Emily G. says the previous management assured her she could safely store her luggage at the hotel while traveling – and never mentioned that the property was about to switch hands.
Now Emily is asking Consumer Rescue for assistance. She values the contents of the suitcases Marriott tossed in the garbage at $5,000 and hopes we can get it.
But does Marriott owe her anything for the bags it trashed, and what should you do if you need to store your luggage abroad? That’s what we’re exploring today.
An Airbnb nightmare: Am I looking at blood stains in the bed?
Koji Kawana and his family were looking forward to an exciting five days in New York City. The group had a tight schedule with plenty of activities planned. What they hadn’t planned for is the Airbnb nightmare that was about to confront them.
Now Kawana wants to know: Shouldn’t Airbnb refund him for this nightmare of a vacation rental?
Why did the cruise ship leave me behind? I only needed a blood transfusion!
If you suffer a sudden medical emergency during a cruise, could the ship leave you behind in a foreign country? Much to his dismay, NCL passenger Andrew Goldstein found out that the answer is ‘yes.’
A filthy vacation rental is not my thing! How do I get a refund?
When an Airbnb host directs Andrea Walker to use the service elevator in the building where she is renting an apartment, she’s slightly suspicious. However, when she opens the door to the unit, she knows she definitely won’t be staying. The Airbnb host apologizes for the state of the filthy vacation rental and quickly agrees to a refund.
So why does the host later tell Airbnb that Walker spent the whole weekend at the property?
Vantage Deluxe World Travel: Here are the true tales from bewildered customers
Attention Vantage Deluxe World Travel customers: The news isn’t good if you’ve got a trip planned with this tour operator. The unfortunate reality is that you might not be going anywhere.
Since the beginning of the pandemic, my consumer advocacy team has been fielding a heavy volume of Vantage Travel complaints. But recently, the number of pleas for help from customers of the troubled tour operator has skyrocketed.
On April 21, things went from bad to worse. That’s when the Vantage Travel website suddenly went offline and its phone system stopped working. Simultaneously, the administrator of the tour operator’s Facebook page disabled commenting.
But not before angry Vantage customers began sharing disturbing stories.
Post-vacation regret: Here’s why you should never impulsively join a travel club
By all accounts, Sabrina Cousins’ trip to Puerto Vallarta was amazing. She had such a wonderful time that she ended her stay by purchasing an expensive Palladium Travel Club membership. But back home, Cousins quickly came down with a terrible case of post-vacation regret. And she wants us to help pull her out of the travel club mess into which she and her husband find themselves.
But is that possible?
Cousins is just one of a long string of consumers who contact our advocacy team in a panic after returning from vacation with an unplanned timeshare or travel club contract in hand. She discovered, just like the others before her, that these agreements are easy to sign, but breaking them isn’t.
Alaska Airlines denied boarding to me by mistake! Who will pay for this?
Stepping up to the check-in counter of Alaska Airlines, new mom Jisu Lee wasn’t expecting any problems. She was well-prepared for the grueling 20-hour journey ahead, flying alone with her infant from Seattle to Auckland via Vancouver. In New Zealand, her parents were excitedly waiting to meet their granddaughter for the first time.
Lee had anticipated almost everything – except the possibility of being mistakenly denied boarding by a confused agent of Alaska Airlines. That error caused the trip to morph into an expensive four-day travel nightmare for the frazzled mother and baby.
Now Lee is hoping Consumer Rescue can help. She’s asking Alaska Airlines to admit it made an error refusing to allow her to board the flight. She also wants the airline to repay her for all of the additional expenses she incurred as a result of that mistake.
But what is the real reason that Alaska Airlines denied boarding to Lee and her child? That’s the question of the day.
I flew to New Zealand and got denied boarding my $8,154 NCL cruise!
What if you flew 7,500 miles to take an NCL cruise only to be denied boarding at the pier? It happened to one stunned couple. Here’s their story.
As Erin Beztilny’s flight from Vancouver touched down in Auckland last month, she could hardly contain her excitement. She and her husband were about to embark on a much-anticipated dream cruise aboard NCL’s Norwegian Spirit from New Zealand to Australia.
At least that was the plan. But that isn’t what happened.
Why is this Airbnb host asking me to sneak into the property?
What if you traveled halfway around the world only to find the vacation rental you booked on Airbnb is likely illegal? That’s the situation that confronted Alex Tarce when he tried to check into his Tokyo rental, and the host asked him to sneak in behind the doorman’s back.
What’s going on here?
