This is how to get a refund from a bankrupt airline
What happens if an airline goes bankrupt in the middle of your vacation and leaves you stranded abroad? Is there anything you can do to get a refund?
AIRLINE PROBLEMS
These travelers encountered extreme airline problems and asked the Consumer Rescue team for help. Each article contains an air travel fiasco and a fix from our consumer advocacy team.
How did my vacation dreams end with me in a Mexican jail nightmare?
If you arrive in a foreign country without a valid passport in your hand, you’re going back home. That’s guaranteed. But sometimes, that’s not all that happens, unfortunately. Here’s how a simple passport mistake landed one female solo traveler with vacation dreams in a Mexican jail nightmare.
Here’s her story.
United Airlines banned this passenger for bad behavior. So why did he ask for compensation?
What happens when an unruly airline passenger refuses to follow the instructions of the cabin crew? This unaware and belligerent United Airlines customer and his family found out on their last flight with the carrier.
And I do mean last.
My child wasn’t an unaccompanied minor. Why was he denied boarding?
If you send your child on an international journey, you better ensure they are old enough to fly alone on all parts of the trip. One mom thought her son was finally old enough to fly as a solo young adult instead of an unaccompanied minor. Turns out she was only half right.
United Airlines travel credit: How to make sure you don’t lose yours
United Airlines travel credit, like all airline credit, has a limited shelf life. Despite that fact, many passengers remain unaware of the expiration date of their future travel credit – and end up losing it all. Here’s one traveler’s unfortunate tale and what you need to know so this doesn’t happen to you.
Scam call centers are rising on the Internet. Here’s how to avoid them
Scam call centers are having a moment on the internet, bizarrely appearing in the top search results for many of your consumer questions. Here’s what you need to know about spotting and avoiding these World Wide Web predators.
Can United Airlines really refuse to refund my canceled flight?
When United Airlines canceled part of Brian Ostenso’s flight to Australia, he responded with a request for a refund. But then, just as swiftly, the airline sent him a $6,824 future flight credit for the missed trip instead.
But Ostenso didn’t want a future flight credit. He wanted a refund for the entire flight that United Airlines canceled.
So what went wrong?
Why did American Airlines call me a no-show for a flight it canceled?
How could American Airlines consider a passenger a no show for a flight it canceled? The answer to that question is, of course, it can’t. Yet that seems to be precisely what happened to Sherri Gleason – and at the worst possible time for the grandmother-to-be.
Swiss Air denied boarding to me by mistake. Who will pay for this?
Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt. Kilimanjaro.
At least, that was the plan. But that isn’t what happened. Swiss Air denied boarding to Berkowitz – she says by mistake. So, instead of flying to Africa, she spent the night in an airport hotel scrambling to find last-minute replacement flights.
Planning a cruise this year? Here’s how to avoid common mistakes
Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by following some simple guidelines. With wave season just beginning, now is the perfect time to review Consumer Rescue’s ultimate guide to planning a cruise.
Here’s all the information you need to know about planning and taking a cruise.
