CRUISE NEWS - Consumer Rescue

Bad behavior on cruise, Passengers misbehaving on cruise ship, Avoid poorly behavior passengers on your cruise, ruined cruise

Will your cruise be ruined by the bad behavior of fellow passengers?

May 1, 2025April 30, 2025 by Michelle Couch-Friedman

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as they disembarked from Jubilee, is not particularly shocking in 2025. Unfortunately, egregiously bad behavior among cruise ship passengers is becoming more commonplace. Should you be worried that the bad behavior of fellow passengers will ruin your next cruise?

Celebrity cruise, Celebrity Equinox, cruise ship on the ocean, Celebrity cruise passenger forgot passport

A Celebrity cruise passenger forgot her passport. FedEx made things even worse

April 23, 2025April 22, 2025 by Michelle Couch-Friedman

As Sherry Warren and her husband prepared for their upcoming Celebrity cruise, she bought a colorful passport case. The little wallet was stylish and protective, with Radio Frequency Identification(RFID) blocking features. It would be the perfect way to carry their passports, Warren thought.

And it surely would have – had she not forgotten the wallet with their passports inside when they left for the cruise.

If you hate your cruise excursion, can you get a refund? This cruiser found our the jolting answer.

Hate your cruise excursion? A credit card dispute will only make things worse

March 1, 2025March 1, 2025 by Michelle Couch-Friedman

If you hate your next shore excursion and the cruise line refuses your refund request, don’t expect a credit card dispute to save the day. It won’t. Joseph Campo can tell you.

After a salmon-fishing excursion in Alaska went all wrong, Campo asked Princess Cruises for his money back. When that didn’t happen, he filed a chargeback with his credit card company — and won. So he assumed that settled the matter.

It didn’t. Not even close.

Cruise passenger on this ship says she was tricked into buying a lab grown diamond, Royal Caribbean passenger news, Rhapsody of the Seas on the ocean

Was this cruise ship passenger tricked into buying a lab grown diamond?

January 31, 2025January 29, 2025 by Michelle Couch-Friedman

On the last night of her recent Royal Caribbean cruise, Amy G. bought a beautiful diamond ring on the ship. She was quite pleased with her purchase – especially because she snagged it during a flash 50-percent-off sale. But the pleasant feeling only lasted until she got home and had a good look at the Certificate of Authenticity.

Cruise ship passengers beware, Carnival freedom

These cruise ship passengers say they lost $30,000 to scammers in Nassau

February 2, 2025December 31, 2024 by Michelle Couch-Friedman

A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in recent months. But the story she has to tell is much more sinister than the others. She says these bad guys drugged her and then filmed her thanking them and praising their products.

Carnival Cruise Line, Carnival's Jubilee, Denied Boarding Carnival cruise

Carnival Cruise Line refused to let me board the ship! Where’s our refund?

January 18, 2025November 17, 2024 by Michelle Couch-Friedman

Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.

Aurora Expeditions' Greg Mortimer on an Arctic cruise to East Greenland.

10 amazing things you’ll see and do on your Arctic cruise to Greenland

February 12, 2025October 20, 2024 by Michelle Couch-Friedman

Taking an Arctic cruise under the Midnight Sun from Norway to Greenland is an experience you’ll never forget. Until recently, Greenland has managed to stay under the radar as a hotspot for travelers. But the World’s Largest Island is suddenly … Read More

Norwegian Cruise Line will ban passengers for aggressive complaints about itinerary changes, NCL Bliss, Cruise ship on the sea

Did Norwegian Cruise Line really ban this guy over his itinerary changes complaint?

April 30, 2025October 6, 2024 by Michelle Couch-Friedman

Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance.

One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.

Royal Caribbean canceled these cruise ship passengers trip. What went wrong?

Royal Caribbean canceled our cruise at the pier. Why did this happen?

November 17, 2024September 30, 2024 by Michelle Couch-Friedman

Cruise passengers beware: Royal Caribbean will cancel your cruise if you have any unpaid balance after your contract’s due date. That’s true even if the balance you owe is small. One unaware couple learned this costly lesson at the pier when the cruise line blocked their attempt to board Navigator of the Seas.

Not only did the stunned couple miss their much-anticipated cruise to Mexico, but Royal Caribbean kept their $842 deposit, too.

A cruise ship anchored while passengers take a shore excursion, cruise passenger excursion booking mistake

This cruise ship passenger made a big mistake booking an excursion. Can we help?

March 1, 2025September 17, 2024 by Michelle Couch-Friedman

Cruise ship passengers beware: It matters how you reserve and pay for your shore excursions. A group of disgruntled cruisers recently learned this expensive lesson after making the mistake of booking an iceberg tour through a fellow passenger.

Here’s a warning about booking third-party cruise excursions and tours.

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