After a Swiss Air mid-flight emergency, we lost our $1,500 upgrade. Help!
Mid-flight engine troubles on Swiss Air led to a couple’s struggle for a $1,500 premium economy upgrade refund. Can Consumer Rescue help?
Michelle Couch-Friedman
Consumer reporter and ombudsman columnist
Publishers Clearing House scams are thriving. Here is the recorded call to prove it
Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy this year. I know because a friendly, self-proclaimed “man of God” called me last week, claiming to be a representative of PCH. He said he’d soon arrive at my house to deliver my sweepstakes award of “a whopping $5.5 million.”
Vantage Explorations turns 2, and Aurora Expeditions has big news!
Aurora Expeditions’ subsidiary Vantage Explorations just turned two years old. To celebrate this milestone, the cruise line has big news and a $2,500 booking bonus for cruisers.
Here’s what’s next for Vantage Explorations and Aurora Expeditions.
8 travel scams cruise ship passengers need to watch out for now
Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Unfortunately, by then it’s usually too late to do anything – except to tell their stories so others can avoid the same fate.
Here are the eight most common travel scams you should know before your next cruise.
We missed our Norwegian cruise ship. How do we get our $4,500 refund?
Norwegian Cruise Line passengers Shirley Russom and her friend Robert intended to sail to Alaska last May. Unfortunately, the weather had different plans for them. En route to the cruise, severe storms rolled into Denver, Colorado, during what was supposed to be a two-hour layover.
That layover morphed into an unexpected two-day detour, and the friends never made it to Seattle, where Norwegian Encore waited. The ship sailed to Alaska, and the devastated friends flew back home to South Carolina.
AI scanner proves Sixt wrongly billed customer $1,428 for car repairs
If an AI scanner fails to flag pre-existing damage on your rental car, you could be wrongly charged for repairs. But could those same images actually vindicate you in the end? One Sixt customer just discovered that, with a little help from Consumer Rescue, the answer is “Yes.”
Booked a $12,000 luxury Vrbo vacation rental – ended up in a flophouse. Help!
Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly unavailable.
The rental host assured the family not to worry; he’d already moved them to a similar Vrbo nearby. Not only that, he claimed the new apartment was actually a complementary upgrade… it definitely wasn’t.
A LinkedIn fake job scam cost this college student $9,000. What now?
Could you fall for a fake job scam?
If you’re like Sam Erin, you probably answered “no!” She’s a college-educated young adult who was sure she knew how to spot a con game. That is until a phony employment crime ring preyed on her naivety and stole nearly $9,000 from her.
Now, after draining her bank account, the scammers have vanished, leaving Erin jobless and cashless. She’s hoping our advocacy team can help. But how?
UPS smashed my artwork and won’t pay the $1,850 insurance claim!
On their recent Alaskan adventure, a Tennessee couple spent $1,850 on an engraved mammoth tusk to commemorate the trip. But by the time United Parcel Service delivered the delicate artwork to their home, it was smashed. Even worse, UPS quickly denied all responsibility and rejected the insurance claim. Now what?
Fake British Airways charged me $12,516 after a flight cancellation. Help!
Ron Samborsky and his family were on their way to Europe to board Norwegian Cruise Line’s Breakaway… until they weren’t. After American Airlines canceled their flight and offered no replacement until the next day, the trip was in serious jeopardy.
Then a scammer stepped in to save the day.
