This is what American Airlines owes you if it cancels your flight.

What does American Airlines really owe you if it cancels your flight?

If American Airlines delays or cancels your flight home from vacation, what does it really owe you?

That’s what Mikayla Shade wants to know after finding herself in this unfortunate situation. She says an American Airlines agent told her that when the airline cancels a flight, the passenger will receive a full refund. Mikayla used that guidance to determine her budget for a new flight home. It wasn’t until American Airlines processed her “full refund” that she discovered she’d relied on incorrect guidance from the agent.

Now Mikayla wants our team to ask American Airlines to provide what its representative promised her.

7 Simple ways to get excellent customer service and fix your consumer problem.

7 simple ways to fix any consumer problem

It isn’t just wishful thinking to say that every consumer can get excellent customer service. But it does take some effort and strategy.

During my many years as a consumer advocate, I’ve tackled some of the most shocking customer service failures imaginable. I’ve retrieved hundreds of thousands of dollars from companies for consumers who were on the verge of giving up.