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Fiascos and Fixes
The News and Alerts category at Consumer Rescue exposes scams consumers may encounter. Each article tells the gripping story of individuals who have fallen victim to a scam and also includes tips and practical guidance to help others avoid falling victim.
Here, you’ll find stories about bewildered consumers who lost significant amounts of money to scams. From car rental gift card scams to phone scammers posing as customer service agents to Zelle scams and more. These articles are not just cautionary tales. These are detailed, real-life accounts highlighting the tactics used by scammers to make readers more aware and vigilant.
Could you fall for a fake job scam?
If you’re like Sam Erin, you probably answered “no!” She’s a college-educated young adult who was sure she knew how to spot a con game. That is until a phony employment crime ring preyed on her naivety and stole nearly $9,000 from her.
Now, after draining her bank account, the scammers have vanished, leaving Erin jobless and cashless. She’s hoping our advocacy team can help. But how?
If a stranger sends you money by mistake, do you have any obligation to give it back? If so, how do you do it without exposing yourself to a scam? And if you transfer money to the wrong person using Zelle, is there any possible way to fix your mistake?
These are not uncommon dilemmas faced by users of cash apps like Zelle and Venmo in 2022. Along with the increasing popularity and convenience of instant money transfer services came a dramatic rise in pricey user errors. Unfortunately, our attempts to investigate and resolve many of these cases have exposed some disturbing flaws in the programs.
Minh Tran is just one of the many desperate Zelle users who’ve recently asked our team for help. In his case, a stranger’s mistake set off a frustrating and confusing chain of events that almost cost him $360.
Could a cash app mistake eventually escalate to violence? Based on some of the emotionally charged pleas for help our team has received lately, it seems possible. And after you hear the details of Brian Yu’s recent money transfer fiasco, I think you’ll agree.
What if you sent $500 to the wrong person by mistake and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.
Using the money transfer app Zelle for the first time, Asilo made a simple typo entering her friend’s phone number. That error dropped the cash intended for a memorial donation into the wrong person’s bank account. Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.
Now Asilo is hoping that our advocacy team can find a way to get her money back. But that request might just prove to be an impossible task.
Maria Witbrod wanted to add a new puppy to her family during the pandemic. But instead, a well-organized criminal operation led her into a costly and increasingly common pet scam.
$4,000 later, and with no dog to show for it, she’s asking if our advocacy team can help her.
But how?
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© 2025 Consumer Rescue / Michelle Couch-Friedman
