AIRBNB PROBLEMS

The recent LA wildfires temporarily displaced Rahul Kapur’s family and pets from their home. The Kapurs temporarily relocated to an Airbnb rental in nearby Marina Del Rey. They reserved the unit for two weeks and hoped to return home after their stay. But as the fires continued to burn, it became clear that wouldn’t be possible.

They were displaced again when that apartment wasn’t available beyond the original contract. However, the good news came when an Airbnb rental in the same condominium became available. The family migrated to the new unit and settled in.

Kapur and his family are still reeling from what happened next.

What if you were gazing out the window of your Airbnb and found a surveillance camera “gazing” right back at you? That was the startling scene that confronted Susan Scott as she relaxed in bed at her recent Mexican vacation rental. 

If an Airbnb host asks you not to come through the front door of the vacation rental, you should ask some questions before you show up. This group of friends wishes they had done just that.

Some of our cases get relegated to the dismissed file simply because of the attitude of the consumer. This Airbnb guest’s story was almost one of them. 

Almost.

When an Airbnb host directs Andrea Walker to use the service elevator in the building where she is renting an apartment, she’s slightly suspicious. However, when she opens the door to the unit, she knows she definitely won’t be staying. The Airbnb host apologizes for the state of the filthy vacation rental and quickly agrees to a refund. 

So why does the host later tell Airbnb that Walker spent the whole weekend at the property?