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Fiascos and Fixes
Consumer Rescue often mediates cases between cruise ship passengers and various cruise lines. These news articles are reports on the latest complaints our team has received from customers of Carnival Cruises. If you have a problem that you can’t resolve with Carnival, you can contact our consumer advocacy team, and we may be able to help you,too (always free of charge to you).
Cruise ship passengers beware: Never use Zelle to pay for a cruise, excursion or any other part of your vacation. If you do, you could end up like L. Williams, a former Carnival Cruise Line customer.
A scammer pretending to be a cruise consultant tricked Williams into paying for her last cruise with Zelle. That set off a chain reaction that left her $3,556 in debt – and banned indefinitely from the cruise line.
A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re the latest victims of the free facial scam to contact me in recent months. But the story she has to tell is much more sinister than the others. She says these bad guys drugged her and then filmed her thanking them and praising their products.
Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.
Many cruise ship passengers aren’t even aware that getting banned forever from their favorite line is possible. I’m here to tell you that cruise lines are more willing than ever to blacklist troublesome customers — permanently.
Cesar Resendiz and his wife thought a Carnival cruise would be the perfect way to celebrate their anniversary. What they didn’t think about was putting their mobile phones in airplane mode during their ten days onboard the ship. That oversight led to a shocking $2,349 roaming charge they discovered only after disembarking from Carnival’s Venezia.
Would Carnival Cruise Line really ban a nine-year-old child from cruising for the rest of his life? The answer for one family is “absolutely.” Does the punishment fit the crime? You decide.
Gabriele Fehr and her husband planned to celebrate their 10th wedding anniversary in the Caribbean aboard Carnival Cruise Line’s Spirit. But in the end, they missed that special Carnival cruise and only their luggage took the $2,402 voyage.
Could you be denied boarding your cruise even if you have a valid passport? The answer was ‘yes’ for one Carnival Cruise Line passenger who missed her much-anticipated trip recently.
Here’s her unfortunate tale.
Although a Real ID and an Enhanced ID look nearly identical, there are critical differences between the two identifications. Diane Dipalma recently received a rapid and painful education on the topic while attempting to board Carnival Cruise Line’s Legend.
She and her new husband believed they could use their Real ID driver’s licenses to take the cruise. But the Carnival Cruise Line staff quickly clarified that they couldn’t, and the shocked newlyweds missed their honeymoon.
Here’s their story and what you need to know about the differences between a Real ID and an Enhanced ID.
Angela Romero and her buddy Gail recently arrived in Miami ready to sail on Carnival Cruises’ newest ship, Celebration. But the two shocked friends were rejected for boarding the cruise when Angela discovered she had accidentally packed an expired passport.
Gail says Carnival Cruises made a mistake rejecting Angela for boarding Celebration. While she concedes that passengers can’t cruise with an expired passport, she maintains Angela had other acceptable documentation with her.
Now the friends are asking Consumer Rescue to investigate. They hope our team can convince Carnival to admit its mistake and provide a future cruise credit to the pair.
But what did Angela hand over to Carnival Cruises besides that expired passport? This case hinges on that detail.
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© 2025 Consumer Rescue / Michelle Couch-Friedman
