Welcome to Consumer Rescue
Your Fiasco Fixer
Michelle Couch-Friedman is an author and consumer advocate. She is the founder of Consumer Rescue. Michelle has successfully mediated thousands of problems for troubled travelers and other consumers during her career as an advocate.
Lori Gallant agrees that if a Hertz rental car was damaged while in her possession, she should pay the repair bill. Or at least her insurance company should. But the last time she rented from Hertz was in January. That makes the Vehicle Incident Report detailing her responsibility for repairing that car peculiar since Hertz created it in August.
An extended flight delay stranded JetBlue customer Ellen LaPaglia overnight at New York City’s JFK International Airport. Airline employees instructed all the displaced passengers to wait in a long line to receive a free hotel voucher.
However, by the time LaPaglia got to the front of that queue no hotel vouchers remained.
During a flight across the country, JetBlue forced Samuel Cristol to share his seat.
That’s correct. Cristol had a partial seatmate on his flight — a man who did not quite fit in his own space. And, although the guy seemed pleasant enough, Cristol did not want to share his seat. Now, he wants JetBlue to compensate him.
Brak Moczygemba got the shock of her life after a recent one-night stay in a budget hotel. The manager of that Quality Inn accused her of pillow theft… remarkably pricey pillows for such an establishment. To make matters worse, that same manager then informed a stunned Moczygemba that she was permanently banned from the two-star hotel.
If your child is under 24 months old, United Airlines will allow you to fly with the baby on your lap free of charge. But what happens if your offspring celebrates a birthday mid-trip?
For one family, the answer was unbelievably expensive. Here’s their story.
Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.
Your bank can’t reverse a successful credit card dispute nearly a year after confirming a positive resolution. So why did Nusenda backtrack and surprise this customer with a $16,544 recharge long after his dispute was finalized?
That’s what the Consumer Rescue team aimed to find out after this unusual request for help hit our inbox.
Could you get sent to collections over a $1,638 repair bill for a rental car you never drove? It happened to this Hertz customer.
Taking an Arctic cruise under the Midnight Sun is an experience you’ll never forget. I should know. My recent expedition cruise from Svalbard, Norway, to Greenland and Iceland was an adventure like no other.
Here’s what you should know about taking an Arctic cruise.
Bankrupt Spirit Airlines has canceled all future flights and announced its total cessation of operations on May 2, 2026, ending its 34-year run. Unfortunately, the troubled airline’s sudden shutdown has stranded thousands and perhaps millions of passengers mid-trip. Here’s what to know if you are one of those stranded travelers.
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