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Fiascos and Fixes
Consumer Rescue’s tagline is Fiascos and Fixes, and that’s because we receive tons of requests for help solving mishaps that travelers have encountered during a vacation. These tales are the most dramatic of the bunch and contain tips and guidance so that you can avoid a similar vacation fiasco.
United Airlines travel credit, like all airline credit, has a limited shelf life. Despite that fact, many passengers remain unaware of the expiration date of their future travel credit – and end up losing it all. Here’s one traveler’s unfortunate tale and what you need to know so this doesn’t happen to you.
This adventurous traveler assumed he was covered by his parent’s car insurance policy during his recent car rental. But if that’s true, why won’t the company pay this damage claim?
What would you do if a belligerent tour guide canceled your trip and then refused to refund your deposit? It happened to this photographer. Here’s her frustrating story.
What would you do if a hotel accused you of causing damage to your room’s mattress in the most embarrassing way?
Lynette Hampton was looking forward to a trip aboard Norwegian Cruise Line’s Viva with her friend Gloria. That is until the two had an irreversible falling out, which caused Hampton to cancel her part of the cruise. Things only got worse between them when NCL mistakenly sent a portion of Hampton’s refund to her newly minted enemy — and she refuses to give it back. Now what?
International travelers beware: Taking your cell phone on vacation can lead to sky-high roaming charges if you’re not careful. This Spectrum customer wishes someone had warned him before his recent business trip to Asia.
Two weeks after Robert Perry’s recent stay at a $54-per-night budget hotel in Thailand, he got an unpleasant surprise. That’s when he discovered that Agoda, his third-party booking agent, had made a mistake and charged him $5,886 instead of $162.
When United Airlines canceled part of Brian Ostenso’s flight to Australia, he responded with a request for a refund. But then, just as swiftly, the airline sent him a $6,824 future flight credit for the missed trip instead.
But Ostenso didn’t want a future flight credit. He wanted a refund for the entire flight that United Airlines canceled.
So what went wrong?
Would Carnival Cruise Line really ban a nine-year-old child from cruising for the rest of his life? The answer for one family is “absolutely.” Does the punishment fit the crime? You decide.
Simon Khin is a victim of a scam aimed at international travelers. He’s sure of it. While touring a Balinese coffee plantation, he bought two small tins of fresh beans for $48. He didn’t think much about that purchase until several weeks later. That’s when his Capital One statement revealed that the merchant had actually charged his credit card $4,800.
But the worst was yet to come.
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© 2025 Consumer Rescue / Michelle Couch-Friedman
