Alamo billed me $662 for rental car damage. Why won’t insurance pay?
After Robbin Yeh’s last car rental, Alamo surprised him with a repair bill for mechanical damage to the vehicle. Despite Yeh’s protests that the rental car had pre-existing problems, Alamo continued to pursue him for $662 to fix it. Reluctantly, Yeh agreed to let Alamo file an insurance claim through his credit card company.
At least, that’s what he thought Alamo was doing to pay for the damage to the car.
It wasn’t until four months later that Yeh discovered that he was responsible for filing that insurance claim, not Alamo.
Now with the deadline for filing an insurance claim long since passed, Yeh is asking Consumer Rescue for help. He’s hoping we can convince Chase eClaims to make an exception and pay the repair bill for the rental car.
Can we do it?