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Your Fiasco Fixer
Chief Fiasco Fixer / Consumer reporter
Brak Moczygemba got the shock of her life after a recent one-night stay in a budget hotel. The manager of that Quality Inn accused her of pillow theft… remarkably pricey pillows for such an establishment. To make matters worse, that same manager then informed a stunned Moczygemba that she was permanently banned from the two-star hotel.
If your child is under 24 months old, United Airlines will allow you to fly with the baby on your lap free of charge. But what happens if your offspring celebrates a birthday mid-trip?
For one family, the answer was unbelievably expensive. Here’s their story.
Getting denied boarding your cruise is probably one of the worst ways to celebrate your birthday. Just ask this Carnival Cruise Line passenger.
Your bank can’t reverse a successful credit card dispute nearly a year after confirming a positive resolution. So why did Nusenda backtrack and surprise this customer with a $16,544 recharge long after his dispute was finalized?
That’s what the Consumer Rescue team aimed to find out after this unusual request for help hit our inbox.
Could you get sent to collections over a $1,638 repair bill for a rental car you never drove? It happened to this Hertz customer.
Taking an Arctic cruise under the Midnight Sun is an experience you’ll never forget. I should know. My recent expedition cruise from Svalbard, Norway, to Greenland and Iceland was an adventure like no other.
Here’s what you should know about taking an Arctic cruise.
Bankrupt Spirit Airlines has canceled all future flights and announced its total cessation of operations on May 2, 2026, ending its 34-year run. Unfortunately, the troubled airline’s sudden shutdown has stranded thousands and perhaps millions of passengers mid-trip. Here’s what to know if you are one of those stranded travelers.
Would Norwegian Cruise Line ban a passenger just for complaining about itinerary changes? The answer likely depends on how the passenger delivers their grievance.
One former NCL customer recently discovered that his complaint about a port cancellation on an upcoming cruise wasn’t well received. And that’s an understatement.
Cruise passengers beware: Royal Caribbean will cancel your cruise if you have any unpaid balance after your contract’s due date. That’s true even if the balance you owe is small. One unaware couple learned this costly lesson at the pier when the cruise line blocked their attempt to board Navigator of the Seas.
Not only did the stunned couple miss their much-anticipated cruise to Mexico, but Royal Caribbean kept their $842 deposit, too.
If you arrive in a foreign country without a valid passport in your hand, you’re going back home. That’s guaranteed. But sometimes, that’s not all that happens, unfortunately. Here’s how a simple passport mistake landed one female solo traveler with vacation dreams in a Mexican jail nightmare.
Here’s her story.
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© 2026 Consumer Rescue / Michelle Couch-Friedman