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Cruise Fiascos

See all Cruise Fiascos

Scam call center pretending to be Costco Travel ticks cruise ship passengers

Cruise ship passengers tricked out of $6,000 by fake Costco Travel

Travel agent arrested, Tavia Thomas gave her clients fake cruise documents, no reservation on Symphony of the Seas

Travel agent arrested, charged with stealing $35,000 from cruise ship passengers

Cruise passenger mistakes to avoid in 2026, mild to extreme cruiser mistakes

8 cruise ship passenger mistakes ranked from mild to extreme in 2026

Royal Caribbean passenger says his $16,000 jewelry purchase was a mistake, Utopia of the Seas, Royal Caribbean ship on the sea

I paid $16,000 for a diamond necklace on my Caribbean cruise. Here is its actual value

Consumer Guides

See all Consumer Guides

Could your lost bags end up at a store in Alabama, Unclaimed Baggage, Original photo of a delivery from Unclaimed Baggage, Michelle Couch-Friedman's photo

What do airlines really do with all that lost and unclaimed baggage?

A consumer advocate's comprehensive guide to American Airlines travel credit, AA aircraft at the airport, original photo by Michelle Couch-Friedman

American Airlines travel credit: How to use it before you lose it

Car rental mistakes to avoid in 2026, expert advises travelers, Michelle Couch-Friedman advises travelers

8 expensive car rental mistakes and scams that can wreck your wallet

Summer travel scams, avoid scams this summer, sunset in the summer

Summer travel scams are on the rise. Here’s how to spot and avoid them

Celebrity Cruises denied boarding pregnant passenger, Celebrity Reflection, cruise ship on the ocean, Cruise ship at sunset.

Celebrity Cruises denied boarding to a pregnant would-be cruise passenger. Here’s why

Travel Troubles

See all Travel Troubles

A rental car crash in California, even with LDW, causes big problems for a Hertz customer.

Help! After my rental car crash, Hertz charged me a $1,900 impound fee

An original photograph by the author, Michelle Couch-Friedman, digitally enhanced to depict the isolated Mississippi gas station where the rental car failure occurred.

Help! Avis billed us $8,090 after our rental car died at a gas station

Le Louvre, Tourist scams warning from Michelle Couch-Friedman (ombudsman columnist)

5 terrible tourist scams that could ruin your vacation in 2026

How a $428 Southwest Airlines ticket turned into a $4,500 scam, Southwest Airlines aircraft on the runway

How a $428 Southwest Airlines ticket cost a scam victim $4,500

Problematic Products

See all Problematic Products

A $1000 unauthorized PayPal transaction, scammers convinced PayPal the charge was authorized

Help! A scammer drained $1,010 from my PayPal account

Amazon gift cards, no value on these gift cards, stolen Amazon gift cards

My Amazon gift cards are worthless! What’s going on?

Walmart promised refund instead gave a coupon, Walmart missing refund, Walmart help

Walmart promised me a $1,297 refund. Instead, I received a $10 online coupon!

La-Z-Boy recliner problem and fix: Good news from La-Z-Boy

My La-Z-Boy recliner feels like I’m sitting on a $1,900 rock. I need help!

News and Alerts

See all News and Alerts

Old-school inheritance scam comes by snail mail,

Surprise! This $11 million inheritance scam comes by snail mail

The Publishers Clearing House scam is thriving, here is a real life example of how this call unfolds, a green phone with the word scam stamped across it is the featured image of this article

Publishers Clearing House scams are thriving. Here is the recorded call to prove it

Aurora Expeditions celebrates Vantage Explorations' 2nd birthday, The Sylvia Earle is one of Aurora's luxury ships, approaching the expedition ship in a kayak

Vantage Explorations turns 2, and Aurora Expeditions has big news!

Fake job scams on LinkedIn target college students, A college student thought she was buying part-time work supplies, Scammed via Zelle

A LinkedIn fake job scam cost this college student $9,000. What now?

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