This passport mistake is one that will easily ruin your vacation. This traveler wishes someone had told him sooner.

This passport mistake will ruin your vacation every time

Trevor Seamon made a devastating passport mistake, and it ruined his family’s dream vacation. In all the preparation for the journey to Italy, he neglected to check the validity of their passports. That error led the Seamons to arrive at the airport with passports expiring within 90 days — invalid for travel. Denied boarding, they missed their eagerly anticipated trip and ended up right back home at the end of the day.

Seamon believes Air France is responsible for this passport mistake, and he wants our team to negotiate a refund. But is the airline responsible for the family’s ruined vacation?

The host of this vacation rental appears to

If a vacation rental owner lists the wrong location, shouldn’t Vrbo refund your money?

Karen Barney used Vrbo to book a vacation rental to celebrate Christmas in Puerto Vallarta with extended family. But after she pressed the confirm button, this first-time Vrbo user got a surprise from the vacation rental owner. It turns out the property wasn’t actually in Puerto Vallarta. Even more surprising? The rejection Karen received when she asked Vrbo to fix the problem by canceling and giving her a refund.

Now Karen is hoping our team can convince Vrbo to refund the money she spent on this mislabeled vacation rental.

Is this Airbnb host purposely mislabeling his shared space rental?

Did this Airbnb host forget to mention something really important?

Scrolling through Airbnb one evening, Jeremy Little thought he’d found the perfect vacation rental for his family’s trip to London. With scenic views and a spacious layout, it had everything he, his wife, and children could need…and more. Unfortunately, the “and more” turned out to be a real deal-breaker: total strangers sharing the common area. That’s something the host failed to mention until after Jeremy booked and paid for the Airbnb.

As a shared space rental was never part of his family’s vacation plans, Jeremy immediately asked Airbnb to cancel. Much to his surprise, the listing giant allowed the cancellation but refused to refund the payment.

After many unsuccessful attempts to retrieve his money, Jeremy hopes our advocacy team can help. But with Airbnb firmly on the side of the property’s Superhost, is there anything we can do?

Why did NCL cancel this cruise and refuse the passenger's refund?

Can the cruise line cancel my trip and keep my refund?!

The pandemic hit the cruise industry hard — that’s for sure. But did that global event change the refund rules for the cruise lines? Can a cruise line really cancel your trip and also refuse your refund request?

Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money.

Now Ramirez is asking our advocacy team to investigate and retrieve $7,300 from Norwegian Cruise Line.

If a stranger sends you money, should you keep it? This Zelle user wishes he had.

Surprise! A stranger just sent money to you through Zelle. Now what?

If a stranger sends you money by mistake, do you have any obligation to give it back? If so, how do you do it without exposing yourself to a scam? And if you transfer money to the wrong person using Zelle, is there any possible way to fix your mistake?

These are not uncommon dilemmas faced by users of cash apps like Zelle and Venmo in 2022. Along with the increasing popularity and convenience of instant money transfer services came a dramatic rise in pricey user errors. Unfortunately, our attempts to investigate and resolve many of these cases have exposed some disturbing flaws in the programs.

Minh Tran is just one of the many desperate Zelle users who’ve recently asked our team for help. In his case, a stranger’s mistake set off a frustrating and confusing chain of events that almost cost him $360.

Zelle mistakes, Zelle errors. Sending money to the wrong person by mistake with the Zelle app. Fixing Zelle problems.

What can you do if you sent money to a stranger by mistake?

What if you sent $500 to the wrong person by mistake and that person refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself.

Using the money transfer app Zelle for the first time, Asilo made a simple typo entering her friend’s phone number. That error dropped the cash intended for a memorial donation into the wrong person’s bank account. Unfortunately, that stranger appears to view the transaction as a $500 windfall and will not return the money.

Now Asilo is hoping that our advocacy team can find a way to get her money back. But that request might just prove to be an impossible task.

Don't fall for this vacation rental scam -- never use Zelle to pay.

How to easily lose $500 to a vacation rental scam? Pay with Zelle

Falling for a vacation rental scam surely is not at the top of your list of things to do this summer. It certainly wasn’t in Don Boyk’s plans. But that’s exactly what happened when a thief disguised as a Vrbo host persuaded him to send a $500 deposit via Zelle.

His cash was soon in the hands of the scammer and Vrbo informed him the listing was fraudulent. 

Now Don hopes we can find a way to save him from this vacation rental scam and retrieve his money.

But if a consumer uses Zelle to send cash to a stranger, is there any way to get it back? 

Why Did Hertz put this customer on the Do Not Rent List?

How can I get off of the Do Not Rent list?! This isn’t my mistake

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years and the banishment has her flabbergasted. But a dispute over a prepaid car rental refund sent her account to collections and earned her a spot on the blacklist.

Now Steele is asking our advocacy team to step in and clear her name. She wants to be removed from the Do Not Rent list and have Hertz return her account to good standing.

Can we do it?