Welcome to Consumer Rescue
Fiascos and Fixes
The Consumer Rescue advocacy team resolves problems between consumers and the businesses that they patronize. We do this via direct mediation with companies — always free of charge.
These articles are the highlighted tales of our efforts to defend, protect, and educate consumers. Michelle Couch-Friedman is a consumer advocate, reporter and ombudsman columnist. She is also the founder of Consumer Rescue.
Few things are more important in a vacation rental than electricity. But when John Burns and his family arrived at their Parisienne houseboat Vrbo, they found it was missing that crucial element. So why won’t Vrbo refund their payment?
After Michael Foxhoven learned that Medicare covers shingles and Tdap vaccinations, he made appointments for both himself and his wife at their doctor’s office. Since they were due for a Covid booster, they figured they could also get that out of the way in the same visit.
But a few months after that appointment, Foxhoven got the sticker shock of his life. That’s when he received a $2,055 bill for the vaccinations that he thought Medicare would cover.
So why didn’t it?
The answer will probably surprise you.
Confusion remains high for the former customers of the bankrupt tour operator Vantage Deluxe World Travel. The legalese in each notification from the bankruptcy court invariably brings a new wave of bewilderment for those unsecured creditors. Unfortunately, that confusion has now reached a fever pitch.
Some of our cases get relegated to the dismissed file simply because of the attitude of the consumer. This Airbnb guest’s story was almost one of them.
Almost.
Gabriele Fehr and her husband planned to celebrate their 10th wedding anniversary in the Caribbean aboard Carnival Cruise Line’s Spirit. But in the end, they missed that special Carnival cruise and only their luggage took the $2,402 voyage.
Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by following some simple guidelines. With wave season just beginning, now is the perfect time to review Consumer Rescue’s ultimate guide to planning a cruise.
Here’s all the information you need to know about planning and taking a cruise.
Consumer Rescue had a bonanza of wins for Vantage Travel customers as we sprinted to this year’s finish line. Since early November, our advocacy team has retrieved nearly $100,000 for victims of the Vantage Travel bankruptcy.
Here’s some good consumer news to end 2023.
United Airlines surprised one family after it canceled their flight – an automatic switch to another airline. But the new itinerary on the new carrier didn’t resemble the original, and the passengers didn’t want it. So why did UA make the option of a refund seem impossible?
A Delta Air Lines passenger believed she could fly to China with an expired passport, but was denied boarding. She says Delta made a mistake rejecting her documents and should have allowed her to take the flight to China.
Now she’s hoping for a refund and additional compensation for her troubles.
What’s going on here?
Mary Bradley says she was billed hundreds of dollars extra for a United Airlines Travel Bundle on a self-booked ticket. She doesn’t know what these fees are, but she wants a refund. Can our advocacy team help?
Do Not Sell/Share My Personal Info
© 2025 Consumer Rescue / Michelle Couch-Friedman
