Norwegian Cruise Line Getaway, cruise ship, Getaway sailing, NCL Getaway, Ocean, and a large cruise ship

Norwegian Cruise Line denied boarding to my pregnant wife!  Can we get a refund?

Last August, Allen Nicholsen and his wife used a Norwegian Cruise Line consultant to book their first-ever cruise together. But when they attempted to board NCL’s Getaway last week, a now-pregnant Lindsey was stopped, questioned, and denied boarding.

Then things took a really bizarre turn for the parents to be.

As the expectant couple’s friends and family boarded the ship without them, the Nicholsens asked crew members about their options. That’s when an NCL agent cheerfully told Allen the good news: he was still welcome to join the cruise. But his pregnant wife would not be allowed to sail on the Getaway under any circumstances. 

Of course, like any sane husband, Allen quickly let the crew member know he wouldn’t be taking the cruise without Lindsey. An NCL supervisor then handed the stunned couple denied boarding cards, and the Getaway sailed without them. 

Now Allen is asking Consumer Rescue for help. He’s hoping we can convince Norwegian Cruise Line to give the disappointed couple a do-over or refund their money.  

But when a passenger is denied boarding – even a pregnant one – does the cruise line owe them anything?   

This passenger brought an expired passport to board her cruise, Carnival Cruise Line's Celebration, arriving in the Caribbean for the first time.

Carnival Cruises rejected me and my expired passport! Can I get a refund?

Angela Romero and her buddy Gail recently arrived in Miami ready to sail on Carnival Cruises’ newest ship, Celebration. But the two shocked friends were rejected for boarding the cruise when Angela discovered she had accidentally packed an expired passport.

Gail says Carnival Cruises made a mistake rejecting Angela for boarding Celebration. While she concedes that passengers can’t cruise with an expired passport, she maintains Angela had other acceptable documentation with her. 

Now the friends are asking Consumer Rescue to investigate. They hope our team can convince Carnival to admit its mistake and provide a future cruise credit to the pair.

But what did Angela hand over to Carnival Cruises besides that expired passport? This case hinges on that detail. 

If you hate your cruise, don't expect a credit card dispute to fix the situation. Don't leave the cruise early, even if you dislike the trip.

Hate your cruise? This is why you shouldn’t jump ship too soon

Should you receive a refund if you hate your cruise so much that you get off the ship early? What if you leave the cruise before it even sets sail?

Lori Rutt and her husband maintain that if intolerable conditions push you to leave a cruise ship, a refund is owed. She says only hours after they boarded their first cruise ever, they chose to disembark — never to return.

Cruise passenger says Diamonds International convinced her to buy an expensive diamond she doesn't want. Traveler has extreme buyer's remorse.

Could you be convinced to buy a $19,800 diamond on your Caribbean cruise?

Kathy Hoffath says she was convinced to buy a $16,000 diamond at Diamonds International during her Royal Caribbean cruise. Unhappy with that diamond, she exchanged it for a larger, more expensive one in Cozumel. But when she got home, Kathy realized she didn’t want that bigger, more expensive diamond either.

In fact, she didn’t want any diamond at all.

Travel agent mistake cancels NCL cruise, NCL refund missing

Our travel agent canceled our NCL cruise by mistake and then quit! Now what?

What happens if your travel agent cancels your cruise by mistake and then quits his job? Unfortunately, NCL passenger Margaret Prendergast knows very well — you can quickly lose thousands of your hard-earned dollars.

Margaret had been patiently waiting for Norwegian Cruise Line to process a refund for a cruise it canceled. But because her agent erroneously canceled her cruise several days before the cruise line, it’s a $5,587 refund NCL never intended to send.

Couple removed from cruise in Korea, Holland America refuses refund request.

This is how to get removed from your cruise with no refund included

If you get involuntarily removed from a cruise halfway around the world, does the cruise line owe you compensation?

William Coats believes so. Holland America booted him and his wife from the Westerdam in Korea just days into their 14-day cruise. As a result, they’re out thousands of dollars and he wants the cruise line to pay.

Complaining about getting the worst view on the cruise and asking for a refund after a voyage through Norway.

I got the worst view on the cruise ship! Can I get a refund?

Sevil Macmot found the view from her guaranteed oceanview cabin aboard Costa Cruises Mediterranea stunningly terrible. She says her dream vacation was ruined when the cruise line assigned her to the cabin with the worst view.

Now Sevil wants to know who selected her for this disappointing cabin with the worst view — and why.

Oh, and she wants a refund, too. But is that a reasonable request?